Frequently Asked Questions
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You should book any overseas car hire with American Express in conjunction with your flights & hotel requirements. As an Avis Preferred card holder, you will enjoy a range of benefits:
To complete your Avis Preferred application, you will need:
and go to www.avispreferred.eu/rollsroyce **NB You can only enroll for preferred if you pay for car rental using your credit card** The policy on vehicle class is determined by the length of the journey and the number of people travelling: Number of people travelling Distance per day Car group 1-2 100 miles (return) Economy 1-2 100 miles plus Compact 3-4 Unlimited Intermediate. For all van booking requests, please complete the van booking form and email to UKCorporateTeam@abg.com Copy Invoices are available online using the link the top of this page. Alternatively, or for any queries, please contact AVIS Customer Services Email:  topFor any general day to day queries please contact Racel Dawkins or Adam Schmidt in Avis Corporate Account Services. Email: rolls-royce@avis.co.uk Tel: 0844 544 7000 (option 3) For any "post rental" queries or to log a complaint following the completion of a hire please contact your dedicated customer service executive within Avis: Email: rolls-royce-queries@avis.co.uk Tel: 0844 544 6677 For queries, please supply the following information to allow AVIS to process your query as quickly as possible:
You can amend/cancel a reservation Here To extend a hire that has commenced you must call through to the dedicated booking implant: Short Dial 169 (Option 5) Please contact the supplying branch in the first instance. Branch details can be found on the rental agreement or on the microsite www.avisrollsroyce.co.uk In the UK, Avis will authorise an amount on your credit card at commencement of rental to ensure that you have enough credit to cover full payment of all charges. This amount will be equal to the anticipated total cost of the rental plus the cost of a full tank of fuel. It may also include an amount equivalent to an extra day's rental in case you are forced to return the vehicle late. On return of the vehicle the actual charges will be debited to your card. Overseas, the value of any insurance excesses may also be authorised at the start of the rental. PLEASE ENSURE YOUR CREDIT CARD EXPIRY DETAILS ARE IN DATE OTHERWISE YOUR BOOKING WILL BE REFUSED. Delivery and collection to a home address costs a fixed fee of £10 each way (within a 30 mile radius of a Avis location), whilst delivery to site is £5, and picking up a car from Derby or Bristol Rolls-Royce Avis locations is free. Delivery and collection will only be granted by management approval if this is deemed reasonable, taking into account direction of travel and schedule. One way to avoid incurring such a home delivery cost is to collect the car from site the previous night on the way home from work. Can I use a hire vehicle before/after the specified start/finish time on the booking reservation form
No. Under no circumstances should a hire vehicle be used outside the specified times unless the booking has been amended in the appropriate way.
 Yes there is a 29 minute grace period on rentals. If damage on the vehicle and/or the fuel gauge reading is not correct on the Avis paperwork at the start of the rental, what is the procedure
During business hours you should contact the Avis branch immediately to register the unrecorded damage / fuel reading before taking the vehicle.Branch details can be found on the rental agreement or on the microsite www.avisrollsroyce.co.uk Also you will need to register your complaint with Avis Customer Services If the rental starts out of business hours you should contact the branch as soon as it is possible to register your comments. Avis must supply vehicles with a full tank of fuel from the branch; however, where a car is delivered or collected by Avis to a site or home address, the renter will be responsible for the fuel consumed in delivering the vehicle from and returning to the Avis location. Therefore the fuel gauge may not be full when you receive the vehicle if the branch is some distance away. Equally, when the car is off-hired with a full tank of fuel, a charge for fuel to return the vehicle to the branch may also be applicable. Any damage sustained that is not the result of an accident with another party should be reported to the returning Avis branch as soon as possible. If the damage renders the vehicle un-driveable please contact Avis Assistance You should contact the roadside emergency service who will arrange for the vehicle to be taken to a suitable agent for repair. In the event of fuel contamination the renter will be liable for the full cost of repair. Please contact Avis Assistance Avis carry out a 54 point safety check prior to re-rental of each vehicle and tyre change at 2mm depth which is well within the legal limits. Avis are responsible for the vehicle preparation process and providing a safe, high quality and legally compliant vehicle for hire. The driver of the vehicle, whether driving their own vehicle, one borrowed or one hired from Avis is responsible for the condition of the vehicle whilst they are driving. No, unless the car was being used in place of a company car (i.e. the company car is being repaired) then the hire car should only be used for business use only. Non Rolls-Royce employees are not covered to travel in the hire car. Are non Rolls-Royce employees covered in the UK on insurance and does the ALI cover Joint Venture and sub-contract staff in North America
Non Rolls-Royce persons are covered to drive the hire cars Third Party Only as long as they have had permission from a Rolls-Royce employee. They must ensure that the relevant department head has had sight of their driving licence to ensure that it is full and valid and no previous bans were endorsed.
Yes. Avis vehicles are provided with a full tank of fuel prior to commencement of rental. Cars should be returned with a full tank of fuel. There are significant surcharges when the car rental provider re-fuels. The surcharge is approximately 26% in the UK, 39% in Germany and 390% in the US. Rolls-Royce pays the surcharge about 70% of the time, and by halving this significant savings could be achieved Yes - Where a car is delivered or collected by Avis to/from a site or offsite address, the renter will be responsible for the fuel consumed in delivering from and returning the vehicle to the nearest Avis location. You will be required to produce a valid driving licence before being allowed to take the car from an airport - PLEASE NOTE THAT IF YOU HAVE A NEW STYLE CREDIT CARD LICENCE BOTH CARD AND PAPER PARTS ARE REQUIRED TO BE SHOWN BY LAW. If you are a frequent renter from airports then An Avis Preferred Card will be invaluable to you in fast tracking in. A 24-hour breakdown and roadside assistance service is provided to all renters. A toll free number is noted on the key-ring, tax disc, rental document or in the topIf the car is in a condition to be driven, please return the car to the branch and complete an Accident Report Form (ARF) at the branch. If the car is not in a condition to be driven, please contact the Emergency Roadside Assistance number which has been left in the car with the Rental Agreement. They will then come out to the site of the accident where they pick-up the driver and bring them to the nearest Avis branch for a replacement vehicle. If you call the emergency services to change a tyre they will replace this with an emergency tyre. You will be charged for the call out, the emergency tyre fitting and for a new tyre to be subsequently fitted by Avis. Windscreens will be charged under the usual damage procedure. Avis will receive notification of the fine and will be required to provide the renter's details to the authorities. The renter will then receive the fine at the address given for the rental billing. Avis levy an administration charge for this. If there is more than one named driver on the vehicle the details of the renter who is paying for the vehicle will be given. PLEASE GO TO ROLLS-ROYCE INTRANET Avis diesel vehicles form about 30% of their current total fleet however on certain volume car groups and certain branches this will be as higher. No. Business rentals are not eligible for Frequent Flyer Points The Rolls Royce insurance commences as soon as the keys are released upon delivery of the vehicle and continue for up to 12 working hours after off-hire or from collection by Avis, whichever is the sooner. You will need to purchase the Avis insurance for any vehicles driven outside of the UK. What if I did not pre-book a car and the preferred supplier has no vehicles available upon arrival of destination
You should use the secondary supplier and purchase the Additional Liability Insurance (ALI) cover.
The insurance excess is detailed on the rate page and will vary on a country by country basis with certain countries having zero excess. At the current time it is not necessary to purchase the additional cover and damage claims will be reviewed on an ongoing basis. Any incident of loss or damage to a vehicle or injury caused by use of the vehicle must be reported to the renting location or nearest Avis office immediately and an Avis Accident Report Form (ARF) completed. If the car is not in a condition to drive, please contact Emergency Roadside Assistance on the number provided with the Rental Agreement. If no contact is made with Avis staff when returning a damaged vehicle, Avis will forward an ARF to you for completion and return. Road traffic accidents, theft or vandalism must be reported to the police where required by law. Full details should be taken from any third parties involved. NO. Individuals will not be insured if they hire cars using the company AWD numbers. Please use AWD number INSERT GETAWAY AWD. There are also special local weekend deals available from our onsite locations at Bristol and Derby. Please contact the Station directly for details. NO. Rolls Royce insurance is not applicable to private hires. If you hire a vehicle privately you MUST take out Avis insurance. The AWD Number for leisure rates is K359536 which includes Avis insurance. Yes quoting AWD number U711302 AVIS offer discounted rates for employees wishing to hire a vehicle privately through Getaway Cars. They have a dedicated booking line (08445 810161) and can take bookings online (www.avis.co.uk/yourleisurediscounts) All rates are subject to change as they are based on Best Rate on the day. Please ask for details at time of booking. |