Request a rental invoice

How to find your invoice

Do you need a copy of your rental invoice? Just use the 'Search & Retrieve' tool below to produce your copy.

You can search for your invoice using your reservation, rental agreement or customer (Wizard) number. Please read the instructions below to ensure your search uses the correct information.

Don't forget... if you search using your Rental Agreement number, please include the correct letter before the number (E, U or P) - see below for further instructions.

Search by rental agreement number

A personalised rental agreement number is only generated once your rental begins. This number will be provided on the rental agreement document given to you at the rental station and can be found towards the top of your documentation.
  • If your rental was in Europe or Africa please add the letter E before the Rental Agreement number
    (e.g. E397854159)
  • If your rental was in USA or Canada, please add the letter U before the Rental Agreement number
    e.g. U975214597)
  • If the rental was in Australia or New Zealand please add the letter P before the Rental Agreement number
    (e.g. P369754125)

Please note the following

  • You can only retrieve your rental invoice over 24 hours after completing your rental.
  • If you reside outside of Europe, please visit the Avis website of your country of residence to retrieve your invoice.
  • Your surname must match the name on the rental agreement. Please pay particular attention to the transformation of umlauts as follows:
    ä = ae, ö = oe, ü = ue, ß = ss
  • If you search by customer (Wizard) number, you can retrieve all your invoices for rentals completed in the past six months.
  • If you search by rental agreement number, you can retrieve invoices for rentals completed in the past six months. But if your invoice has been modified more than once, you will only be able to see the latest version.
  • If you make several attempts to retrieve a copy of your invoice without success, it could mean the invoice isn't yet available or you may have entered or selected information incorrectly. If you have any queries, please email us at customer.service@avis.ch.