Rental Conditions in Lithuania
General information
All our vehicles are maintained to the manufacturer’s standards, and they’re roadworthy when you pick them up so
mechanical failure in our vehicles is rare. So long as you’re using the vehicle in a country we’ve agreed to, we
provide roadside assistance or recovery free of charge. You can only use our roadside assistance provider to help.
you. You’ll find their contact details inside the vehicle.
Added Important Information
Lithuania, UAB "Litideal" Laisvės pr. 3,
Vilnius, LT-04215. This may not be the same company that you made your booking with.
The prices in this document are subject to change – but they’ll give you a good idea of what to expect. For exact
prices, please contact the rental location or contact the reservations team. All prices include VAT, where it’s
charged. To make a booking, change a booking or tell us about an issue while you’re renting, contact the rental
station or the reservations team:
Email: avis@avis.lt
Fill in the online form which can be found at avis.lt and click on “Contact Us”
Call on +370 5 230 68 20 or helpline +370 698 44 831.
Lines are open Monday - Friday from 8am to 17pm, Saturday - Sunday from 9am to 16pm.
You will find the contact details for the rental station on your rental agreement.
To tell us about an issue after you’ve returned the vehicle, please contact the customer service team:
Email: customerservice@avis.lt
Fill in the online form which can be found at avis.lt and click on “Contact Us”
Call on +370 5 230 68 20 or helpline +370 698 44 831.
Lines are open Monday - Friday from 8am to 17pm, Saturday - Sunday from 09am to 17pm.
Calls are charged at your network rate. Calls outside the LT are charged at international rates.
Additional Driver Information
We charge a fee for every Additional Driver we allow All additional drivers must meet our age, driving licence and ID requirements. to drive the vehicle. The price is EUR 7.00 a day, per driver. If you rent the vehicle for more than 10 days, you’ll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 28 days.
Age Requirements
To drive our vehicles, you – and all of your drivers - need to be at least 19 years old and have held a full, valid
driving licence for at least 1 year at the start of your rental. A higher minimum age limit may apply to certain
vehicles. If you – or any of your drivers – are under 25 when you pick up the vehicle, you will each have to pay a young driver
surcharge. Renters under this age restrictions will be subject to young driver fee EUR 10.00 per day. If you rent the vehicle for more than 10 days, you’ll only be charged for a maximum of 10 days and get cover for the
duration of your rental, up to 30 days. MINIMUM AGE 21 YEARS, EXCEPTIONS:
CAR GROUP B - MINIMUM AGE OF 19
CAR GROUPS J,L,N,O,P - MINIMUM AGE OF 25 YEARS
Drivers License and ID Requirements
All drivers must bring all parts of their valid driving licence with them. They must bring both their driving licence
and either an international driving licence or an official English translation, by a notary, of their driving licence if:
• An international driving license is also required if the renter or additional drivers license is non-roman alphabet and for countries that have
• not join the convention on road traffic at Vienna on 8 November 1968. All drivers must have held their licences for at least 1 year. If a licence does not show the driver has held it for the minimum period. If any driver has any unspent driving convictions for:
• careless, reckless or dangerous driving,
• driving or attempting to drive whilst under the influence of drink or drugs,
• using a vehicle uninsured against third party risks
• theft or unauthorised taking of a vehicle
• been disqualified - or
if they have two or more unspent convictions for offences not listed above unfortunately, they will not be able to
drive our vehicles. Proof of identification: the payment card that was used to make your booking. For some vehicles, two payment cards in your name will
be required. One of these must be the payment card used to make your booking.
Payment Options
We accept:
• American Express (excluding American Express Traveller’s Cheque cards). . • Visa credit cards
• Visa debit cards (with a credit card option)
• MasterCard credit cards
• MasterCard debit cards (with a credit card option)
• Avis-issued charge cards
We don’t accept Visa Electron cards, Maestro cards, Cirrus cards, JCB cards, any pre-paid cards – even if they
carry the Visa or MasterCard logo – or any other cards not listed above. Cash is not accepted. The proof of identification: the payment card that was used to make a booking. For some vehicles (J,L,N,P groups) two payment cards in customer name will
be required. One of these must be the payment card used to make a booking. Customer must accept us a pre-authorisation on his payment card before we release the vehicle to him. A pre-authorisation holds money in your account. Cash is not accepted.
Credit Card Requirements
We accept:
• American Express (excluding American Express Traveller’s Cheque cards). • VISA credit cards
• MasterCard credit cards
• Avis-issued charge cards and vouchers
We don’t accept Visa Electron cards, Maestro cards, Cirrus cards, JCB cards, any pre-paid cards – even if they
carry the Visa or MasterCard logo – or any other cards not listed above.
Collecting and Returning Your Vehicle
Returns
Want to keep the vehicle for longer?
If you want to extend the rental please contact us as soon as possible. At the latest, this should be before the end
date and time on your rental agreement. Extra days will be charged at ‘pay at location’ prices.
What happens if I don’t extend the rental?
If you fail to extend your rental and are late returning the vehicle, we will charge you for an extra day’s rental plus a
late return administration fee for each day or part of a day until the vehicle is returned.
The late return administration fee is EUR 18.15. For return at non agreed return station - we will charge Your for a fine of EUR 35.00.
After Hours Information
Standard stations working hours are: 08:00 - 17:00 on weekdays and 09:00 - 16:00 on weekends. For all rentals between 18:00pm and 22:59pm a Late hours fee of EUR 30.25 is applied.
For all rentals between 23:00pm and 08:00am a Late hours fee of EUR 48.40 is applied. This fee is NOT included into the standard offer/ booking and will be applied by the fact arrival time.
Cancellations and No Show Charges
NON CANCELLATION FEE (NCF) IF THE CUSTOMER DOES NOT CANCEL THE
RESERVATION BEFORE THE PICK-UP DATE/TIME OR DOES NOT PICK-UP THE CAR
WITHIN 24 HOURS OF THE AGREED TIME, A NON-CANCELLATION FEE OF EUR
50.00 WILL BE CHARGED. NO SHOW FEE EUR 35.00 FOR FAILED DELIVERY OR COLLECTION.
Taking Your Vehicle Outside the Country
What countries am I allowed to take the vehicle to?
You are only allowed to use the vehicle in the following countries:
• Latvia
• Estonia
Other European Union destinations available - request about drop off fee and contact our reservation office directly.
In general, it is NOT allowed to enter Belarus, Ukraine, Kaliningrad and Russia with Avis vehicle.
Meet Late Arrival
For all rentals between 18:00pm and 22:59pm a Late hours fee of EUR 30.25 is applied.
For all rentals between 23:00pm and 08:00am a Late hours fee of EUR 48.40 is applied. This fee is NOT included into the standard offer/ booking and will be applied by the fact arrival time.
Delivery and Collection
Some of our rental locations offer a Delivery Service where we drop the vehicle – and any optional extras you
pre-booked – off at a time and place you request. The fee for this depends on where you’re renting and where the vehicle is being delivered to – but you can expect it
to be between EUR 30.00 and 40.00. Please give us 4 hours’ notice that you would like us to deliver the vehicle to you. We may be able to deliver it at
shorter notice, all deliveries or collections are available on request.
Request Pickup
NOT AVAILABLE
One Way Rentals
Some rental locations let you collect the vehicle and any optional extras from one rental location – and return
them to another. The price depends on the rental location. If you want to pick up the vehicle and return it to a different location inside
Lithuania, you can expect it to be between EUR 35.00 and 70.00. If you want to pick up the vehicle in the LT
and drop it off in another country, please request at rental station or call us. You can request a one-way rental when you book – or you can ask for it when you get to the rental location. If you asked for a one-way rental when you booked, the fee will be included in your rental price. In all other cases You will be charged a one-way fee at the ‘pay at location’ prices available on the day you return the vehicle.
Waiver and Protection Options
If the driver of the vehicle is involved in an accident and is injured or dies, we will not pay their costs. If any personal
items in the vehicle are damaged, lost or stolen, we will not pay for their repair or replacement.
For information, passengers are considered third parties and would benefit from the third party liability cover
provided with the vehicle as standard.
I want to buy more than one protection product, can I get a protection package?
Yes, we offer a variety of protection packages:
• Zero/Reduced Excess includes Super Damage Waiver, Super Theft Protection.
The price depends on the vehicle – You may ask for it at the counter. • Complete Protection includes Super Damage Waiver, Super Theft Protection, Windscreen Protection, Super
Personal Accident Insurance and Roadside Assistance Plus.
The price depends on the vehicle – You may ask for it at the counter.
Third party protection products
I have bought a protection product from an external provider, can I use it?
If you decide to buy cover from someone else, you will have to pay our full costs – Find out more: see “What will
you pay if I don’t have …” within this section of this document – then you’ll need to make a claim with the external
provider to get your money back. It is your responsibility to ensure you understand the terms of any cover you buy
from an external provider and for any claim you make. We are unable to help you with your claim.
Special Equipment
We offer baby, child and booster seats. A baby seat is typically suitable for a child from birth to 12 months old
and weighing no more than 13 kilos. A child seat is typically suitable for a child aged 1 to 4 years old weighing between 9 and 18 kilos.
A booster seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 45 kilos.
In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your
responsibility to check the seat is fitted correctly before you drive away.
Please note: In Lithuania all children must normally use a child car seat until they’re 12 years old or 135cm tall. The fee for renting a seat will cost EUR 7.00 a day.
If you rent the vehicle for more than 10 days, you’ll only be charged for a maximum of 10 days and get to
use the seat for the duration of your rental, up to 30 days.
If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between EUR 250.00
on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your
negligence, we will refund this cost to you.
GPS will be EUR 12.00 a day.
If you rent the vehicle for more than 10 days, you’ll only be charged for a maximum of 10 days
and get to use the GPS for the duration of your rental, up to 30 days.
If the GPS is damaged, lost or stolen, you’ll have to pay for a replacement. This is likely cost of EUR 150.00
on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your
negligence, we will refund this cost to you.
Please note: In many countries, including Lithuania, it is illegal to drive while using a handheld mobile
phone, tablet or other communications device. It is your responsibility to drive safely and according to the laws of
the country you’re driving in.
Winter tires are mandatory in Lithuania between 1 November and 15 April.
Fuel charges
The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of
fuel it had in it when you picked it up – usually a full tank – as shown on the factory-installed fuel gauge. We
recommend you fill up as close to the return location as you can on the return date, and keep the receipt to show
us. If you don’t return the vehicle with a full tank – and you can’t show us a receipt for fuel – we will charge you. Fuel Options. I plan to travel more than 125 kilometers and want peace of mind, do you have a fuel option for me?
Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturer's stated fuel tank capacity for your
vehicle – plus our costs of refuelling the vehicle for you. Then you just return the vehicle with whatever’s left in the
tank (even if it’s virtually empty) so long as the engine still runs.
How do I calculate the cost of Fuel Up Front?
Fuel Up Front is charged at the average fuel price for the LT at the start of your rental period – as stated on this EU
fuel index: http://ec.europa.eu/energy/observatory/oil/bulletin_en.htm . However, you don’t get a refund for any fuel
you don’t use.
Can I get Fuel up Front at any time?
No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick
up the vehicle. I plan to travel less than 75 or 125 kilometers, do I still need to fill up?
Yes, often the fuel gauges stills look “full” so we ask you to fill up the tank near to the return location and show us a
copy of the receipt. If you don’t have time to fill up the tank, or can’t show us a receipt, we will apply EZ Fuel to
cover our costs of refuelling the vehicle for you.
How much is EZ Fuel?
Depending on where you’re renting, you pay a fixed fee of between EUR 12.00 and 15.00.
What are my options if I don’t return the vehicle full and haven’t bought Fuel up Front?
Pay on Return will apply if you have driven more than 125 kilometers and:
• Don’t buy Fuel Up Front
• Don’t return the vehicle with a full tank
How do I calculate the cost of Pay on Return?
You pay for fuel based on the factory-installed fuel gauge rounded down to the nearest eighth (1/8) of a tank. This is
based on the manufacturer’s stated fuel tank capacity.
We charge EUR 2.90/ per litre. The price per litre will be stated on your rental agreement.This charge covers our cost of driving to the nearest
petrol station at short notice, and potentially delaying the next customer’s rental.
For electric vehicle only: customer must return electric vehicle with at least 70% battery charge, or the same battery level as it had at the time of vehicle pick-up to avoid battery charge. Fixed cost will be applied dependent on battery life showing on vehicle battery gauge. This is PAY ON RETURN rate. Battery charge fixed cost are: if returned with 70% or more battery left - NO CHARGE; if returned with between 11-69% battery left - fixed cost of EUR 25.00 (VAT incl.); if returned with 10% or less battery left - fixed cost of EUR 45.00 (VAT incl.).
Fines
Customer is responsible for all fines and charges issued as a result of his or any additional drivers using the vehicle.
Fines and charges could include:
• All parking fines or charges
• Toll charges
• Towing charges
• Clamping costs
• Traffic fines or charges
• Speeding fines
• And any other charges or fines
If a fine or charge is sent to us because you haven’t paid a charge or complied with the law, we will take payment
for:
• Our administration fee of EUR 35.00 for each fine or charge to cover our costs of dealing with the fine or charge
• Plus the fine or charge – if we have to pay it. Please do not forget bring back car documents when you are returning the vehicle.
Otherwise you will add penalty of EUR 416.00 into Your final invoice.
Miscellaneous Information
If the interior of the vehicle is especially muddy, dirty, stained or smelly, and our standard cleaning procedure
will not fix it, you will be charged a Cleaning Charge of EUR 100.00. No, smoking is not permitted in our vehicles.
If we believe anyone has smoked in the vehicle during the rental period, a specialist cleaning charge will apply of EUR 200.00