Terms And Conditions
VAT of 5% will be applicable on all invoices related to rental and related services that are generated from 1st January 2018 or any part of the service/ invoice fall within/after the 1st January 2018, irrespective of the booking confirmation made earlier.
Toll Gate System (SALIK)
Vehicle Registration Fee
Added Important Information
Not Allowed. Customer is fully liable for any damage or additional costs.
Rule of Road
Collection of your reserved vehicle
Repairs and Maintenance
Use of the rented vehicle
Additional Driver Information
This is subject to Avis driver qualification and will be charged at AED 20.00 per day and AED 105.00 per week maximum charge of AED 150.00 per contract.
Minimum age is 21 years old for groups A to E. For vehicles from group F and above, minimum age is 25 years. There is no maximum age limit.
Drivers License and ID Requirements
All drivers must have a valid driving license held for a minimum of one (1) year.
All non-UAE residents wishing to rent, are required to hold a valid International Driving License along with
their National Driving License, except drivers holding driver’s license from the following countries:
GCC countries - Kingdom of Saudi Arabia, Qatar, Oman, Bahrain, Kuwait
European Countries - Germany, Italy, Switzerland, Poland, Slovakia, Finland, Spain, Netherlands,
Greece, Sweden, Belgium, Ireland, Turkey, Denmark, Portugal, Austria, France, United Kingdom,
Norway, Romania, Luxemburg, Latvia, Serbia, Lithuania
North American Countries - United States of America, Canada
East Asian Countries - Japan, Australia, Singapore, People's Republic of China, South Korea,
New Zealand, Hong Kong
Africa States - South Africa
Note that the original license should be from the same country as the passport issuing country.
All UAE residents with an employment visa should have a UAE Driving License.
All UAE permanent residents should have a UAE Driving License.
We accept all major Credit Cards (MASTER, VISA, JCB, DINERS and AMERICAN EXPRESS), Avis Charge Cards, Avis Vouchers or Corporate LPO(s), as method of payment(s). Local Purchase Orders (LPOs) are accepted from companies who are already registered locally with Avis UAE. We accepet ALL UNION PAY CREDIT CARDs. Please note we will not accept prepaid, recharge or virtual credit cards - or any cards on which the relevant characters are not embossed.
Credit Card Requirements
Credit card should be valid for a minimum of 3 months from the day of Rental and must be physically available at time of vehicle collection. We accepet UNION PAY CREDIT CARDs (starting with 4 & 5 ). Please note that in all cases, DEBIT CARDs are not accepted as ‘security’. Please note we will not accept prepaid, recharge or virtual credit cards - or any cards on which the relevant characters are not embossed.
Collecting and Returning Your Vehicle
Grace period on car return is 29 minutes, after which an additional day’s rental charge will be applicable.
Meet Late Arrival
After Hours Information
This is subject to AVIS down town locations which are not open 24 hours. For pick-up or drop-off out of opening hours, after hours charge of AED 100 applies.
Cancellations and No Show Charges
If you cancel your booking on the same day the reservation is made, no cancellation fee will be applied.
If you cancel your booking up to 3 days prior to collection you will receive a full refund less AED 250 which will be applied by way of compensation.
If you cancel your reservation within 3 days prior to the rental date shown in your booking, a fixed compensation amount, similar to the average 3 day rental amount will be applied. If you have rented for less than 3 days, the full amount of the voucher will be kept as compensation.
If you do not collect your vehicle and do not cancel, there is no refund and the full amount of the voucher will be kept as compensation.
In order to obtain a refund of the amount you have paid for your voucher (where applicable) you must write to email@example.com with the booking reference number and details.
Taking Your Vehicle Outside the Country
Vehicles can be driven only to Oman.
Vehicles are allowed to be driven out of United Arab Emirates to Oman strictly through request bookings via AVIS UAE call center on 800 AVIS (2847) or +971 4 330 7272 or via email on firstname.lastname@example.org / email@example.com with advance notification of 72 hours. Approval is subject to insurance approval and fleet availability. Original No Objection Certificate (NOC) and Oman Insurance has to be collected from the assigned AVIS UAE rental locations for verification at the border. AVIS UAE shall not be liable for any charges or compensations for cross border restrictions from authorities.
Delivery and Collection
Delivery and Collection services are available, on request, subject to driver and vehicle availability.
Charges vary depending on the location. Delivery or collection within the city limits AED 75; Delivery or Collection in Fujairah AED 250;
For Delivery and Collection, reservations must be made via our Call Centre on 800 AVIS (2847) or +971 4 330 7272 or via email on firstname.lastname@example.org
Charges vary depending on the location. Call Centre on 800 AVIS (2847) or +971 4 330 7272 or via email on email@example.com
One Way Rentals
A one way drop off fee is applicable when renting a vehicle in one city and dropping it off in another city within the UAE. Charges depend on the type of vehicle rented and city limit.
Description One Way Fee
Ruwais and Dubai/Sharjah/Fujairah/Al Ain - AED 500
Ruwais and Abu Dhabi - AED 300
Between Emirates, depends on vehicle category Min AED 200 & Max AED 300
Waiver and Protection Options
CDW (Collision Damage Waiver)
This is a mandatory insurance. The renter will be responsible for an excess between AED 1500- 5000. If declined, for any reason, the renter will be responsible for full damage amount. Terms & Conditions apply. Charges depend on the type of vehicle rented. In case of any accidents and additional damages, a police report must be obtained by contacting the local authorities.
Limitation of liability shall apply to damage to the rental vehicle, its parts and accessories caused in a road accident. CDW limits renter's financial responsibility to Excess Amount stated on the Rental Agreement. In any case, CDW DOES NOT COVER damage if the vehicle was driven by unauthorized driver or by authorized driver under the influence of alcohol or drugs, damage to the interior of the vehicle, tire and wheel damage, windscreen, wheel cover and rims, damage to the underside of the vehicle, broken or lost key, lost or damage car documents, contamination of fuel, either in the event of deliberate intention or negligence.
SCDW (Super Collision Damage Waiver)
PAI (Personal Accident Insurance)
WS (Windscreen Damage Waiver)
RSN (Roadside Safety Net)
TC (Tire Cover)
Motor Liability Insurance
Baby / Child / Booster Seat
Baby / Child seats are subject to availability at all AVIS rental offices at an additional cost of AED 35.00 per day and AED 210.00 per week up to a maximum of AED 340 per month. Advance notification of 72 hours is required. Damaged Baby/Child/Booster Seat will be charged AED 550.00
GPS / Navigation System
GPS rental is subject to availability at all AVIS rental locations at an additional cost of AED 50 per day, AED 250 per week and AED 450 per month. Advance notification of 72 hours is required.
Lost or damaged GPS: AED 1000 charge applies.
Missing fuel will be charges @AED 3 per litre. Unused fuel will not be refunded.
A surcharge of AED 50 is applicable, over and above the traffic fine as a handling administration fee.
A surcharge is applicable for all rentals (pick up as well as drop off) at any airport locations in the UAE. This surcharge is applicable only once per rental. A surcharge of AED 50 applies for rentals at Dubai International Airport (Terminal 1, Terminal 2 and Terminal 3), Abu Dhabi Airport & Sharjah Airport.
AED 25.00 at Al Maktoum Airport in the UAE.
If the car is returned with an extremely dirty interior (e.g. Sand or mud particles found in the car, or pets hair on the seats, tea, coffee or any other edible items staining the car seats, seat burns, etc.), there will be a charge of AED 250 as valet charges. If the car is returned with an extremely dirty exterior, there will be a charge of AED 50 as valet charges.
Tire Replacement Service Charge
Tint Film Removal
Non- Smoking Charges
Accident Service Charge