Terms And Conditions
1. Mandatory Documentation
The following documents are mandatory to rent a vehicle from AVIS UAE and must be presented physically at the counter,
• Valid Passport & Emirates ID.
• Valid Visa/Entry Documents (UAE entry stamp or visa page).
• Valid Driving license issued at least 1 year before the rental pick-up date.
• Valid International Driving Permit, where applicable, for Renters who are on UAE
visit/tourist visa along with local driving licence.
• Valid Credit Card under the name of the renter for security deposit with minimum 03
months validity from the rental start date.
emailed to customerservice@avisuae.ae at least two hours prior to the scheduled delivery.
Must submit proof of address to confirm the UAE address for monthly or mini lease rentals.
2. Driver’s License
All drivers must have a valid driving license held for a minimum of one (1) year.
Physical Driving permit should be presented at the time of rental pick up and carried during your rental period.
- 2.1. UAE Residents
A valid UAE driving licence is a must.
Please note that driving without a valid UAE driving licence when on Residence or Employment Visa is a violation of the UAE Law & AVIS UAE will refuse to rent.
2.2. Non- UAE Residents
All non-UAE residents are required to hold a valid International Driving License along with
their National Driving License, except drivers holding driver’s license from the following
countries. Please visit the link UAE Government for on time updates.
** Israel local license is not valid to drive in UAE. It is mandatory for the customer to present a valid International Drivers Permit.
Original license should be from the same country as the passport issuing country if not should provide required visa/ID documents to prove valid permanent residency of the country where the licence is issued.
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| Bahrain | Qatar |  |
| Kuwait | Saudi Arabia | |
| Oman | | |
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| Albania | Hungary | Romania |
| Austria | Iceland | Serbia |
| Belgium | Ireland | Slovakia |
| Britain | Italy | Slovenia |
| Bulgaria | Latvia | Spain |
| Cyprus | Lithuania | Sweden |
| Denmark | Luxembourg | Switzerland |
| Estonia | Malta | The Republic of Montenegro |
| Finland | Netherlands | Turkey |
| France | Norway | Ukraine |
| Germany | Poland | |
| Greece | Portugal | |
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| Canada | | |
| United States of America | | |
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| Australia | People's Republic of China | |
| Hong Kong | Singapore | |
| Japan | South Korea | |
| New Zealand | | |
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| South Africa | | |
3. Personal Data
The Renter authorises AVIS UAE to store and communicate the personal related data of the Renter to the concerned authorities such as the police, traffic departments, Criminal Investigation Departments,
and other relevant bodies.
4. Age Requirements
Minimum age is 21 years old for groups A-E. For all other car groups minimum age is 25 years. There is no maximum age limit.
5. Credit Card Policies
We accept all major Credit Cards (MASTER, VISA, JCB, DINERS, AMERICAN EXPRESS AND UNION PAY), Avis Charge Cards, Avis Vouchers or Corporate LPO(s), as method of payment(s).
Local Purchase Orders (LPOs) are accepted from companies who are already registered locally/internationally with AVIS UAE and meet all the required criteria.
Credit card should be valid for a minimum of 3 months from the day of Rental and must be physically available at time of vehicle collection. Please note that in all cases, DEBIT CARDS, PREPAID,
RECHARGE, APPLE PAY, GOOGLE PAY or VIRTUAL CREDIT CARDS are not accepted as ‘security’.
Russian Bank credit cards: As advised by international credit and debit card issuers, we are temporarily not accepting credit/debit cards issued from Russia and/or Russian Banks.
In case of refunds, the customer has to provide another acceptable refund platform to Avis UAE subject to approval to process the refund.
6. Debit Card Policies
Debit cards are not accepted as a mode of security. We do accept debit cards only for payments.
7. Deposit
The estimated cost of the rental, value added services and insurance charges are payable in advance.
A credit card is mandatory for any reservation, except in case of Full Credit Voucher. A Pre-authorization is taken at the time of rental which includes insurance excess amount and any
unforeseen charges such as Fuel, Traffic Fines, Toll Gate Fees, Damage Charges etc. Pre-authorization amount on credit card is between AED 3,000-5,000, depending on rented car
group.
Group | Insurance Excess |
| B - (Mini/Small) | AED3,000.00 |
| C - (Economy/Small) | |
| D - (Compact/Mid-size) | |
| E - (Standard/Mid-size) | |
| K - (Mini SUV/Mid-size) | |
| F - (Full Size/Large) | AED3,000.00 |
| G - (Intermediate Crossover/Mid-size) | |
| J - (Premium /Mid-size) | |
| L - People Carrier Van | AED5,000.00 |
| M - Intermediate SUV/Mid-size | |
| N - Standard SUV/Large | |
| O - Full-size SUV/Large | |
| P - Premium SUV/Large | |
| H - Luxury | AED5,000.00 |
| I - Luxury | |
| A - Full-size Special |
days from the date of transaction to release the blocked amount (pre-auth) on the credit card.
8. Waiver and Insurance Options
The Waivers and Insurance options does not cover acts of sabotage, terrorism, flood, storm, hurricane, volcanic eruption, earth quake or other convulsions of nature, invasion act of foreign enemies,
hostilities or warlike operations whether war be declared or not civil war, strike, riot, civil commotion mutiny, rebellion, revolution insurrection military or usurped power, confiscation or nationalization,
reckless and drunken driving (under the influence of alcohol and / or any other substance).
In case of an accident, UAE Law states not to move the car until a police/accident report has been obtained. Failure to do so may result in the Renter being responsible for the damages. A Police
report is a MUST in order for the Insurances (CDW / SCDW / Motor Liability Insurance / PAI) to be covered. Off Road driving is not covered with Insurance, Renter is fully liable for any damage and
additional costs.
- 8.1. CDW (Collision Damage Waiver)
This is a mandatory insurance. The renter will be responsible for an excess between AED 3000/- 5000/-. If declined, for any reason, the renter will be responsible for full damage amount. Terms & Conditions apply.
Charges depend on the type of vehicle rented.
- In case of any accidents and additional damages, a police report must be obtained by contacting the local authorities. Limitation of liability shall apply to damage to the rental vehicle, its parts
and accessories caused in a road accident. CDW limits renter's financial responsibility to Excess Amount stated on the Rental Agreement. In any case, CDW DOES NOT COVER damage if
the vehicle was driven by unauthorized driver or by authorized driver under the influence of alcohol or drugs, damage to the interior of the vehicle, tire and wheel damage, windscreen, wheel
cover and rims, damage to the undercarriage of the vehicle, broken or lost key, lost or damage car documents, contamination of fuel, either in the event of deliberate intention or negligence.
8.2. SCDW (Super Collision Damage Waiver)
This is an optional insurance, sold in addition to the Collision Damage Waiver (CDW) insurance. By accepting this, the renter is reducing the liability for damages to ZERO. Terms & Conditions apply.
SCDW Charges depend on the type of vehicle & rental duration. Police report must be obtained by contacting the local authorities. In any case, SCDW DOES NOT COVER damage if the vehicle
was driven by unauthorized driver or by authorized driver under the influence of alcohol or drugs, damage to the interior of the vehicle, windscreen, tire and wheel damage, wheel cover and rims,
damage to the undercarriage of the vehicle, broken or lost key, lost or damage car documents, contamination of fuel, either in the event of deliberate intention or negligence.
8.3. PAI (Personal Accident Insurance)
This is an optional insurance for the driver and the passengers, in respect of death or bodily injury whilst in the vehicle during the rental. Terms & Conditions apply.
Exclusions include:
Intentional self-injury / attempted suicide, physical / mental defect, or infirmityAn accident happening while the driver person is under the influence of intoxicating liquor or drugs.
The number of passengers (including the driver) should not exceed the seating capacity as stated in the schedule of the policy at the time of the accident. Diya Money (blood money) will be
decided by a court of law based on the incident.
Claims are subject to UAE Courts approval.
8.4. WS (Windscreen Damage Waiver)
This is a coverage option that covers damages caused to the windscreen of Avis UAE vehicle (front, back and side windows only). Terms & Conditions apply.
8.5. RSN (Roadside Safety Net)
This is a coverage option that covers any non-mechanical breakdown while the Renter has the vehicle. Roadside safety net is a coverage that is meant to assist the Renter for services while
they are on the road or during the time of the rental. Services included:
Towing, replacement of flat tires, refuelling service, lost key replacement, jump starts.
This product does not include coverage for negligence, when Renter has not refuelled the vehicle with the right type petrol vs non-leaded and has caused damage to the vehicle- we will tow
the vehicle but the damage to the engine is not covered.
8.6. TC (Tire Cover)
This is a coverage option that covers flat or damage tire. Renter will not pay tire charge. Terms & Conditions apply.
9. Collection of your reserved vehicle
A vehicle pertaining to any reservation will be reserved for a maximum of 6 hours from the reserved pick-up due date/time and will be considered as “No Show” if not collected within the time frame.
Any collection after the mentioned 6 hours subject to availability and m
13. Grace period to return the vehicle
additional rental charges.
In case you arrive to pick up your reserved vehicle earlier than the actual pick up time, you will be charged early pick up fee. If the pick-up time is within 3 hours prior to your actual vehicle pick up time,
no charges will be applied. This is subject to availability and the return time will be adjusted accordingly.
10. Conditions of Use
The Renter is expected to look after the vehicle with all due care and diligence in addition to adhering to UAE Traffic Laws. In particular it must NOT be used:
- 10.1 To carry persons, the property of persons, or property for hire, except in the case of trucks and vans after getting AVIS UAE’s prior written approval
10.2 To carry a higher number of passengers than the amount for which the Vehicle is constructed to accommodate
10.3 To carry any object or substance which because of its condition or smell, may harm the Vehicle or prevent or delay AVIS UAE’s ability to rent it again
10.4 To propel or tow any vehicle, trailer, or other object
10.5 In any race, test or contest or any illegal purpose
10.6 Driving off paved road (Off Road)
10.7 While the Renter or other driver of the Vehicle is under the influence of alcohol, hallucinatory drugs, narcotics, barbiturates, or any other substance impairing his/her consciousness or ability to react
10.8 In contravention of any customs, traffic laws or other effective regulations
10.9 By any person other than the Renter unless such person has been assigned by the Renter and informed to AVIS UAE as the additional driver (as nominated in the Agreement)
10.10 For sub-renting
10.11 Outside the UAE, unless after obtaining AVIS UAE’s prior approval and upon submission of all proper documents by the Renter.
10.12 In geographical areas which have been (or will be) notified by AVIS UAE as restricted.
The Renter agrees to (i) be liable for any legal consequences or liabilities, (ii) bear all costs and expenses, (iii) to indemnify AVIS UAE against any and all losses incurred by AVIS UAE and/ or any damages
occurred to the Vehicle, resulting out of the Renter’s breach of any of the above conditions of use under this clause.
11. Cancellations/No Shows
• If you cancel your booking 72 hours prior to your vehicle pick up date/time no cancellation charges will apply and the amount will be refunded.
• If you cancel your reservation within 72 hours prior to the rental pick up date/time shown in your booking, a fixed cancellation fee, similar 3-day rental amount will be applied.
Same condition will apply for reservations made and cancelled within 72 hours of the rental pick up date/time.
• If you have rented for less than 3 days, no refund will be applicable.
• There is no refund if the Renter fails to show up for a rental that has not been cancelled prior to the pick-up date/time
12. Early Returns
• There will be no refund for unused rental days on a Prepaid/Pay on Arrival Rental, once the rental has started.
• If you return the vehicle and any optional extras early, you will lose the benefit of any special offers if you no longer meet their requirements. This may result in the rental costing you more.
13. Grace period to return the vehicle
The minimum rental period is one day (24 hours) with a maximum grace period of 29 minutes from the elapse of the term agreed. In the event of the late return of vehicle exceeding the grace period,
AVIS UAE reserves the right to make an additional daily charge at the prevailing rate, including fees for the options taken for each day.
14. Traffic Violations
Drivers are expected to abide with the traffic rules and regulations. For every traffic fine a surcharge of AED 50/- is applicable, over and above the traffic fine as a handling administration fee.
If a traffic offence attributable to the vehicle to be impounded by the authorities during the rental, AVIS UAE will ensure that necessary fines are paid to avoid such an impound. The applicable impounding
charges will be recovered from the Renter. All ancillary costs generated 30 days from the closing of the agreement will be recovered automatically from the Renter’s credit card without any notification.
15. Toll Gate System
All the AVIS UAE vehicles are equipped with automated Toll tag and Toll fee will be AED 6/- per crossing.
16. Off-road Driving
Not Allowed. Insurance does not cover off road usage of the vehicle and renter is fully liable for any damage or additional costs.
17. Rule of Road
Drive on the right-hand side.
18. Breakdown Recovery Service
In the event of a breakdown, please try to park in a safe and secure place. Try to know exactly where you are and contact the Call Centre on 800 AVIS (2847) or +971 4 330 7272.
The service is available 24/7; fees vary depending on the location.
19. Repairs and Maintenance
All repairs and maintenance must be carried out only at AVIS workshops. Renter is fully liable for all damages and additional costs in case of own repair, changing parts of the vehicle or maintenance.
20. Additional Driver Policy
This is subject to AVIS UAE driver qualification and will be charged at AED 20/- per day, AED 100/- per week up to a maximum of AED 150/- per month per additional driver.
21. After Hours Information
This is subject to AVIS down town locations which are not open 24 hours. For drop-off out of opening hours, the vehicle should be returned to any of the Avis Airport offices which are open 24 hours.
The Renter can request for a car collection as per Collection terms at extra cost based on location.
22. Deliveries and Collections
Delivery and Collection services are available, on request, subject to driver and vehicle availability. For Delivery and Collection, reservations must be made via our Call Centre on 800 AVIS (2847)
or +971 4 330 7272 or via email on callcentre@avisuae.ae
- • Delivery and Collection within the city limits of same emirate where the reservation made will be AED 75/-.
Delivery and Collection in different emirate a one-way fee will apply:
| FROM | TO | AED |
| Dubai & Northern Emirates Locations | Abu Dhabi or vice versa |
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| Dubai & Sharjah | Northern Emirates or vice versa |
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| Abu Dhabi | Ruwais or vice versa |
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| Dubai | Ruwais or vice versa |
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23. One Way Rentals
A one-way drop-off fee is applicable when renting a vehicle in one emirate/city and dropping it off in another emirate/city within the UAE. Charges depend on the type of vehicle rented and the city limit.
• Between Emirates, depends on vehicle category Min AED 200/- & Max AED 300/-
• Vehicles cannot be driven and/or dropped off outside the United Arab Emirates without prior approval and consent of AVIS UAE.
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| Ruwais | Dubai/Sharjah |
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| Ruwais | Abu Dhabi |
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| UAE | Oman except Salalah) |
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| UAE | Salalah |
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24. Fuel Policy
As a standard, AVIS UAE has a full-to-full fuel policy. This means that customers are expected to return the car with a full tank of fuel. Service charges apply when a customer miss refuelling the vehicle
before return.
AVIS UAE offers customers the option of Advance Fuel Purchase. This is a convenient way to avoid the hassle of looking for a fuel station to top up and prevent any penalties during off-hire.
Simply opt for the Pre-Paid Fuel and return the vehicle with the fuel level of choice and avoid any impact on the final invoice. There is no refund on unused fuel.
25. Value Added Tax (VAT)
VAT will be applicable on all invoices related to rental and related services that are generated from 1st January 2018 or any part of the service/invoice fall within/after the 1st January 2018, irrespective
of the booking confirmation made earlier.
26. Airport Surcharge
A surcharge is applicable for all rentals (pick up as well as drop off) at any airport locations in the UAE. This surcharge is applicable only once per rental.
| AIRPORT TERMINAL | SURCHARGE
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| Dubai International Airport Terminal 1 |
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| Dubai International Airport Terminal 2 |
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| Dubai International Airport Terminal 3 |
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| Dubai World Central - Al Maktoum Airport |
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| Abu Dhabi International Airport |
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27. Vehicle Registration Fee
A fee of AED 5/- per day or maximum AED 75/- per month will be applied to each rental.
28. Valet Charges
Valeting charges will be applied if the Vehicle is returned in a condition that requires specialized cleaning (Example: Sand or mud particles found in the car, pet hair on the seats, tea, coffee, or any
other edible items staining the car seats and interior, etc.), Charges would be estimated by the workshop depends on the labour and required material costs and minimum valet charge would be
AED 250/-. If the car is returned with an extremely dirty exterior, there will be a charge of AED 50/- as valet charges.
29. Tire Replacement Service.
A surcharge of AED 100/- will be charged, over and above the tire repair costs or applicable excess, as a handling administration fee.
30. Tint Film Removal
A fee of AED 100/- will be charged if the rented vehicle is returned with tinted film on the windows.
31. Non- Smoking Charges
Avis operates a non-smoking fleet. Vehicles returned with smoke or unacceptable odour will require a full valet and as such a fee of 500/- AED shall be chargeable to the Renter.
32. Damage Repair Service Charge
A fee of AED 75/- per repair will be charged as an accident/damage handling administration fee, over and above the damage repair costs or applicable excess.
33 Special Equipment
Baby / Child / Booster Seat
Baby / Child seats are subject to availability at all AVIS rental offices at an additional cost of AED 35 per day, AED 210 per week and AED 300 per month. Advance notification of 72 hours is required. Damaged Baby/Child/Booster Seat will be charged AED 550.
GPS / Navigation System
GPS rental is subject to availability at all AVIS rental locations at an additional cost of AED 50 per day, AED 250 per week and AED 450 per month. Advance notification of 72 hours is required.
Lost or damaged GPS
AED 1000 charge applies.
34. Public Liability and Property Damage
Public liability insurance is in accordance with the insurance laws of the United Arab Emirates. Renter may inquire at the time of rental for additional information of the benefits, conditions and acceptance.
Note: If you choose to rely on your credit card for cover, we strongly recommend that you fully understand the terms and conditions of any cover provided by your credit card company before you decline
any of our optional services.
Any waiver must be discussed directly with the location upon arrival.
35. Cross Border Rentals to Sultanate of Oman
Vehicles are allowed to be driven out of United Arab Emirates to Oman strictly through request bookings via AVIS UAE Call Centre with advance notification of 72 hours.
Cross border rentals are subjective to a mileage limitation/cap of 250km a day and excess mileage charge of AED 1/- per kilometre **irrespective of the open mileage terms specified under domestic rental
and online booking terms.
Confirmation is subject to insurance approval and fleet availability. Original No Objection Certificate (NOC) and Oman Insurance must to be collected from the assigned AVIS UAE rental locations for verification
at the border. AVIS UAE shall not be liable for any charges or compensations for cross border restrictions from authorities.
“Avis will not be responsible for any rejections at border due to cross border & territorial restrictions and only specific border crossings will allow entry to tourists/expats and car rentals”
Oman insurance and documentation charges
| ALLOWED CAR GROUPS AND TYPES | 1 TO 3 DAYS | 1 WEEK | 1 MONTH |
| • B Group (Mini/Small) – Kia Picanto | AED 450/- *AED 100/- for additional day | AED 750/- *AED 100/- for additional day | AED 1500/- *AED 100/- for additional day |
| • C Group (Economy/Small) – Nissan Sunny | |||
| • D Group (Compact/Mid-Size) – Hyundai Accent | |||
| • E Group (Standard/Midsize) – Mazda 6 | |||
| • K Group (Mini SUV/Mid-Size) – Nissan Kicks or Hyundai Creta | AED 650/- *AED 125/- for additional day | AED 1100/- *AED 125/- for additional day | AED 2000/- *AED 125/- for additional day |
| • G Group (Intermediate Crossover/Mid-Size) – Kia Carens or Chevrolet Captiva | |||
| • M Group (Intermediate SUV/Mid- Size) – Nissan X- Trail | |||
| • N Group (Standard SUV/Large) – Nissan X-Terra | |||
| • L Group (People Carrier/Van) – Hyundai Staria |
36. Right to Refuse
AVIS UAE reserves the right to refuse the car to any customer for any reason, including but not limited to:
- • Who fails to arrive on time or produce physical mandatory documents and a valid credit card with sufficient available funds for the security deposit/payments.
• Customers under the influence of alcohol, hallucinatory drugs, narcotics, barbiturates,or any other substance impairing his/her consciousness or ability to react
• Abusive behaviour towards the Company vehicle or asset /employees
In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund.