Terms And Conditions
General information
TAX: 20%
Airport surcharge is EUR 18.00.
Added Important Information
This document contains the information you – and additional drivers, if you have them – need to know about your rental. You should read this document together with the rental terms and conditions. You can find a sample of the rental terms and conditions by going to www.avis.al. If you received a booking confirmation email it may contain a link to this sample. Please note the sample rental terms and conditions are an indication of the terms of the contract and may not contain the exact terms you will be asked to sign when you pick up the vehicle.
It is important to us that you enjoy your experience with us and have all the information you need. It might take you a little time now but it could save you time later.
Important to know
The company that provides you with a rental vehicle is AVIS. This may not be the same Agency that you made your booking with.
The prices in this document are subject to change – but they’ll give you a good idea of what to expect. For exact prices, please contact the rental location or contact the reservations team. All prices include VAT, where it’s charged.
To make a booking, change a booking or tell us about an issue while you’re renting, contact the rental station or the reservations team:
Email: info@avis.al
Call on +35542255655, from outside the Territory: +35542255655
Lines are open 8am to 10pm, 7 days a week.[Subject to local amendments]
You will find the contact details for the rental station on your rental agreement.
To tell us about an issue after you’ve returned the vehicle, please contact the customer service team:
Email: info@avis.al
Call on +35542255655 from outside the Territory: +35542255655
Lines are open 08:00am to 21:30 pm, from Monday to Sunday.
Additional Driver Information
Can I let anyone else drive?
Yes, but only with our confirmation. You must not let anyone else drive the vehicle.
We charge a fee for every Additional Driver we allow to drive the vehicle. The price is 5 euro per day, per driver.
If you rent the vehicle for more than 7 days, you’ll only be charged for a maximum of 7 days and get cover for the duration of your rental, up to 28 days.
All additional drivers must meet our age, driving licence and ID requirements. Find out more: see the “Age Information” and “Driving Licence and ID requirements” sections of this document.
If any additional driver is outside of our age restrictions, we will also charge a driver surcharge. Find out more: see the “Age Information” section of this document.
Age Requirements
How old do I need to be to drive a rental vehicle?
To drive our vehicles, you – and all of your drivers - Minimum age is 21 years for groups B,C,D, other groups need to be at least 25 years old and have held a full, valid driving licence for at least 2 years at the start of your rental.
How do I know if there are minimum age restrictions on my rental?
When you book, you’ll be told if there are any minimum age restrictions for the vehicle you request. If you’re not sure, please check your booking confirmation email – or call the reservations team.
I’m under 25; do I need to pay a young driver surcharge?
If you – or any of your drivers – are under 25 when you pick up the vehicle, no young driver sucharge applies
Are there any maximum age restrictions?
No, so long as you hold a full, valid driving licence for at least 2 year.
I’m over 75 do I need to provide extra information or pay a senior driver surcharge?
If you or any of your drivers – are over 75 years old you cannot rent from Budget Albania.No senior driver surcharge applies.
Drivers License and ID Requirements
Driving Licences
Do I need to bring my driving licence with me?
Yes,all drivers must show photographic proof of identify and their passport at the start of the rental. All drivers must bring all parts of their valid driving licence with them.All drivers must present a full and current driving licence which has been held for at least 2 years. The license must be valid for use in renting country.
Is there a minimum length I must have held my licence for?
Yes. All drivers must have held their licences for at least 2 year. If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as:
• Previous driving licences
• Or a letter from their driving licence authority stating that they have held it for this minimum period.
I have unspent convictions on my licence, can I drive?
If any driver has any unspent driving convictions for:
• careless, reckless or dangerous driving,
• driving or attempting to drive whilst under the influence of drink or drugs,
• using a vehicle uninsured against third party risks
• theft or unauthorised taking of a vehicle
• been disqualified - or
if they have two or more unspent convictions for offences not listed above unfortunately, they will not be able to drive our vehicles.
ID requirements
Do I need to bring proof of identification?
Yes, you must bring:
• the payment card that was used to make your booking. For some vehicles, two payment cards in your name will be required. One of these must be the payment card used to make your booking.
• photo ID featuring a recognisable photo taken in the last 10 years. We will accept your passport or driving licence if it contains a photo, a national identity card or any other form of government-issued identification.
You may also need to bring proof of where you live. This could include a recent utility bill or bank statement. Your driving licence will not be accepted as proof of your address.
Other requirements
Will I need to give a pre-authorisation or pay a security deposit?
Yes, you must give us a pre-authorisation on your payment card before we release the vehicle to you. A pre-authorisation holds money in your account.
What do I need to do to give a pre-authorisation?
You’ll need to give us a payment card in your own name that has enough money available on it. Find out more: see the “Payments Options” section in this document.
How much is the pre-authorisation?
The amount of the pre-authorisation is calculated based on:
1)the car group of your reservation
2) the vehicle rental price (including all optional extras you’ve requested), calculated at the start of the rental based on the intended length of the rental.
If you’d like more details, please call the Reservations team or ask a member of our team.
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Payment Options
What payment cards do you accept?
We accept:
• American Express (excluding American Express Traveller’s Cheque cards)
• Visa credit cards including Visa Electron cards
• Visa debit cards including Visa Electron cards
• Mastercard credit cards
• Mastercard debit cards
We don’t accept Maestro cards, Discovery card, Cirrus cards, JCB cards, any pre-paid cards – even if they carry the Visa or MasterCard logo – or any other cards not listed above.
Can I pay by cash?
Yes
Can I get a refund when I have prepaid?
Where you pre-pay in advance, there will be no refund of the prepaid amount if the final cost of the car rental is less than the prepaid voucher (e.g. for unused days, where you decide to return the car early).
If you return any optional products early and, as a result, your rental no longer meets the requirements for a special offer, you will lose the benefit of that special offer. This may result in a higher overall charge for such products.
Credit Card Requirements
We will require from the costumer, Credit Card or Debit Card. The card we Accept are: Master Card, Visa Card, American Express
Taking Your Vehicle Outside the Country
What countries am I allowed to take the vehicle to?
You are only allowed to use the vehicle in the following countries:
Austria, Bulgaria, Channel Islands Croatia, Czech Republic, Greece, Hungary, Italy, Romania, Slovak Republic,Slovenia, Switzerland.
Can I buy a product to allow me to drive in other countries?
Yes, you can buy the Cross Border Fee at Avis Albania counter desk.
How do I buy Cross Border Fee?
Cross Border Fee is only available at selected rental locations. To find out where you can buy it, learn about any restrictions that apply – and to get a quote – please call the Reservations team.
To have an information about the prices contact the rental station or the reservations team:
Email: info@avis.al
Call on +35542255655, from outside the Territory: +35542255655
Delivery and Collection
Can I have a vehicle delivered to me?
Some of our rental locations offer a Delivery Service where we drop the vehicle – and any optional extras you pre-booked – off at a time and place you request. If you want to have the vehicle delivered, you must:
• Be resident in this country
• Be present at the delivery location during your requested delivery period
• Have with you the items detailed in the section of the booking terms and conditions and rental terms and conditions called ‘What you need to rent the vehicle’.
You will be responsible for the fuel used – at the Pay on Return rates - to deliver the vehicle to you at the Pay on Return rates – unless you buy Fuel up Front. Find out more: see the “Fuel Options” section in this document.
Please give us 24 hours’ notice that you would like us to deliver the vehicle to you. We may be able to deliver it at shorter notice, but you’ll need to check with the rental station or Reservations team.
Can you collect the vehicle?
Some of our rental locations offer a Collection Service where we collect the vehicle – and any optional extras you rented – at a time and place you request. If you want to have the vehicle collected, you must be available to hand the vehicle over.
You will be responsible for the fuel used – at the Pay on Return rates – to return the vehicle to our nearest rental location unless you buy Fuel up Front. Find out more: see the “Fuel Options” section in this document.
Please give us 24 hours’ notice when you want the vehicle collected. We may be able to collect the vehicle at shorter notice, but you will need to check with the reservations team.
What happens if I’m not there when you come to collect the vehicle?
If the vehicle, keys, any accessories, any vehicle documents and any optional extras aren’t there when we come to collect, you’ll still be charged for the collection. You’ll then need to book a new collection – and pay another collection fee – or bring the vehicle back to the rental location yourself.
One Way Rentals
Can I pick up the vehicle from one rental location and return it to another?
Yes, some rental locations let you collect the vehicle and any optional extras from one rental location – and return them to another.
How much is the One-Way fee?
The price depends on the rental location.
How do I get a One-Way rental?
You can request a one-way rental when you book – or you can ask for it when you get to the rental location.
For the One-Way fee information , please send an email to : info@avis.al
How much will it cost if I did not request a One-Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the ‘pay at location’ prices available on the day you return the vehicle.
Waiver and Protection Options
Damage
What products reduce the amount I have to pay if the vehicle is damaged during the rental?
If you have Damage Waiver (CDW) and the vehicle, keys, any accessories or any vehicle documents are damaged, the amount you have to pay for the damage will be reduced to no more than the excess stated on your rental agreement meaning you’ll pay for the cost of repair or replacement plus a damage processing fee of 10% of dammage or the excess, whichever is less. If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you.
How much is the excess?
This is stated on your rental agreement, and also in your booking confirmation email. You can reduce the excess even further by buying an excess reduction product. This also reduces the administration fee.
How do I get Damage Waiver?
In most cases, Damage Waiver is provided with the vehicle as standard. If it’s included, it will be stated on your rental agreement and in your booking confirmation email. If it isn’t included, the price depends on the vehicle you’re renting and the place you’re renting it from. But you can expect it to cost between 10 EUR and 25 EUR a day.
Is there an excess reduction product available to reduce my excess further?
Yes, Super Damage Waiver (SCDW) is an excess reduction product which reduces your excess to zero on cars and zero on vans. The price depends on the vehicle and location – but you can expect it to cost between 20 EUR and 50 EUR. If you rent the vehicle for more than 10 days, you’ll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 28 days.
What happens if I damage any optional extras I rent from you?
If any optional extras are damaged, you have to pay for the cost of replacement, or their estimated repair costs in addition to the rental fee.
Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if damage was caused by – or as a result of:
• Water or fire damage
• Driving the vehicle without due care and attention
• Driving or using the vehicle in breach of your contract
What do I have to pay if I don’t have Damage Waiver?
If the vehicle, keys, any accessories or any vehicle documents are damaged during your rental, unless you can prove the damage was not in any way your fault or due to your negligence, you’ll have to pay:
• Either the cost of replacement, or the estimated repair costs – whichever is cheaper
• Plus our loss of use
• Plus a damage processing fee
Where can I find information of damage charges I’ve paid?
If we find damage, we’ll charge the amount you have to pay to your card. Unless you’ve asked us to send you a receipt by post or email, you’ll be able to find details of this payment here http://www.avis.co.uk/your-avis/manage-booking/request-rental-invoice
Theft
What products reduce the amount I have to pay if the vehicle is lost or stolen during the rental?
If you have Theft Protection waiver (TP) and the vehicle is stolen, the amount you have to pay will be reduced to no more than the excess stated on your rental agreement meaning you’ll pay for the cost of the vehicle or replacement by the excess, whichever is less. If you can show the loss or theft was not in any way your fault or due to your negligence, we will refund these costs to you.
How much is the excess?
This is stated on your rental agreement, and also in your booking confirmation email. You can reduce the excess even further by buying an excess reduction product.
How do I get Theft Protection waiver?
In most cases, Theft Protection waiver is provided with the vehicle as standard. If it is included, it will be stated on your rental agreement and in your booking confirmation email. If it isn’t included, the price depends on the vehicle you’re renting and the place you’re renting it from. But you can expect it to cost between 10 eur and 25 eur a day.
Is there an excess reduction product available to reduce my excess further?
Yes, Super Theft Protection waiver (STP) is an excess reduction product which reduces your excess to zero on cars and £250 on vans. The price depends on the vehicle and location – but you can expect it to cost between £3.45 and £5.50 a day. If you rent the vehicle for more than 10 days, you’ll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 28 days.
What happens if I lose any optional extras I rent from you or if they are stolen?
If any optional extras are lost or stolen, you have to pay for the cost of replacement in addition to the rental fee.
Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if the loss or theft was caused by – or as a result of:
• Keys not being left in the vehicle
• Keys not being lost or stolen
• Using the vehicle in breach of the contract
What do I have to pay if I don’t have Theft Protection?
If the vehicle, keys, any accessories or any vehicle documents are lost or stolen during your rental, you’ll have to pay:
• The cost of replacement
• Plus our loss of use.
If you can show theft was not in any way your fault or due to your negligence, we will refund these costs to you.
Where can I find information of theft charges I’ve paid?
You can find informations through info@avis.al. Unless you’ve asked us to send you a receipt by post or email, you’ll be able to find details of this payment here http://www.avis.co.uk/your-avis/manage-booking/request-rental-invoice
Damage to people and their property
What do I have to pay if I injure someone whilst driving?
Third Party Liability (TPL) cover is provided with the vehicle as standard. This means that if you have an accident in our vehicle and you injure someone, including any of your passengers, or you damage anything which belongs to them, you will not have to pay any of their costs. Third Party Liability cover does not cover any death or injury suffered by the driver of our vehicle or any damage to personal items in our vehicle.
Are there any times when third party liability cover would not apply?
If the law requires us to provide you with third party liability cover, the minimum cover required by law will still apply but we, or our insurer, may seek to recover our costs from you if the accident was caused by:
• By you breaking the contract (for example allowing someone we had not approved drive the vehicle of driving whilst under the influence of alcohol, drugs or any other unlawful substance), • By you breaking the law
• As a result of your negligence or recklessness.
What products cover the driver of the vehicle and personal items in the vehicle?
Personal Accident Insurance (PAI) covers the driver of the vehicle and personal items in the vehicle in the event of an accident. Personal Accident Insurance provides the following benefits:
• A maximum of £42,000 in the event of death, loss of limbs or eyes or permanent total disability
• A maximum of £2,100 towards emergency medical expenses related directly to the accident
• Medical assistance and rescue costs (conditions apply)
• Baggage up to £2,100 per vehicle – excluding any items you rented through us (again, there are conditions, and a limit of £200 per item). An excess of £75 per claim applies.
Who provides Personal Accident Insurance?
Personal Accident Insurance is underwritten by AIG Europe Limited. You will need to agree to their terms and conditions. Our agent, Avis Europe Risk Management Limited retains 20% of the price you pay after insurance premium tax has been deducted, as commission.
How do I get Personal Accident Insurance?
If you’ve bought Personal Accident Insurance, it will be stated on your rental agreement. The price depends on the location you’re renting from, but you can expect it to costs between 20 eur and 50 eur a day. If you rent the vehicle for more than 10 days, you’ll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 28 days.
Can I increase my cover and reduce my excess?
Yes, Super Personal Accident Insurance (SPAI) reduces your excess to £50 per claim and provides the following enhanced benefits:
• A maximum of £126,000 in the event of death, loss of limbs or eyes or permanent total disability
• A maximum of £6,300 towards emergency medical expenses related directly to the accident
• Medical assistance and rescue costs (conditions apply)
• Baggage up to £4,200 per vehicle – excluding any items you rented through us (again, there are conditions, and a limit of £245 per item)
• Expenses for replacing main house keys and locks up to £350
• Emergency travel expenses up to £350
Is Super Personal Accident Insurance available when renting any vehicles?
No, unfortunately we are unable to offer Super Accident Insurance when renting Avis Prestige vehicles.
How do I get Super Personal Accident Insurance?
If you’ve bought Super Personal Accident Insurance, it will be stated on your rental agreement. The price depends on the location you’re renting from, but you can expect it to costs between £6.90 and £8.00 a day. If you rent the vehicle for more than 10 days, you’ll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 28 days.
What will you pay if I don’t have Personal Accident Insurance?
If the driver of the vehicle is involved in an accident and is injured or dies, we will not pay their costs. If any personal items in the vehicle are damaged, lost or stolen, we will not pay for their repair or replacement.
For information, passengers are considered third parties and would benefit from the third party liability cover provided with the vehicle as standard.
Protection packages
I want to buy more than one protection product, can I get a protection package?
Yes, we offer a variety of protection packages:
• Zero/Reduced Excess includes Super Damage Waiver, Super Theft Protection, Windscreen Protection.
The price depends on the vehicle and location – but you can expect it to costs between 20 eur and 50 eur a day. If you rent the vehicle for more than 10 days, you’ll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 28 days.
• Complete Protection includes Super Damage Waiver, Super Theft Protection, Windscreen Protection, Super Personal Accident Insurance and Roadside Assistance Plus. Find out more: see “Roadside Assistance Plus” within the “Miscellaneous Information” section of this document.
The price depends on the vehicle and location – but you can expect it to costs between 30 eur and 50 eur a day. If you rent the vehicle for more than 10 days, you’ll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 28 days.
Third party protection products
I have bought a protection product from an external provider, can I use it?
If you decide to buy cover from someone else, you will have to pay our full costs – Find out more: see “What will you pay if I don’t have …” within this section of this document – then you’ll need to make a claim with the external provider to get your money back. It is your responsibility to ensure you understand the terms of any cover you buy from an external provider and for any claim you make. We are unable to help you with your claim.
Special Equipment
The prices we give you for optional extras when you book will generally be the price you will pay. Exchange rates or other reasons beyond our control may alter prices.
Avis Travel Partner
I’m not familiar with the country I am travelling to; do you offer travel assistance and support?
Yes, we offer Avis Travel Partner which provides assistance from language translation to lost property services and much more. We provide this service on behalf of a third party and will provide you with details when you pick up the vehicle.
Popular optional extras to rent
I have small children, do you offer child seats?
Yes, we offer baby, infant, child and full backed booster seats. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos. A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos. A booster seat is typically suitable for a child aged 8 to 11 years old and weighing between 20 and 45 kilos.
In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.
How much are your child seats?
The fee for renting a seat is 18 EUR for 7 days. If you rent the vehicle for more than 7 days, you’ll be charged 3 eur each extra day for a maximum of 14 days and get to use the seat for the duration of your rental, up to 28 days.
If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between 80 eur and 100 eur on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
I’m not familiar with the area; can I rent a GPS (satellite navigation system)?
Yes, the fee for renting a GPS is 10 eur a day. If you rent the vehicle for more than 10 days, you’ll only be charged for a maximum of 10 days and get to use the GPS for the duration of your rental, up to 28 days.
If the GPS is damaged, lost or stolen, you’ll have to pay for a replacement. This is likely to cost between 200 eur and 250 eur on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
Please note: In many countries, including the Albania it is illegal to drive while using a handheld mobile phone, tablet or other communications device. It is your responsibility to drive safely and according to the laws of the country you’re driving in.
I’m intending to drive along toll roads; do you offer a device to make this quicker and easier for me?
No, unfortunately we do not offer any electronic toll charging devices at this time.
Winter equipment to rent
I’m concerned about the road conditions, do you offer all-weather tyres?
No, unfortunately we do not offer all weather tyres at this time.
Fuel charges
The costumer has to bring back the car with the same level of fuel he has token. In case of bringing back the car with less fuel, the charges will be 2 eur per litre plus 10 eur of service. This amount will bededuced from his credit card.
Fines
Fines are direct rensponsability of the Renter. In case that the vehicle you have rented has taken a traffic fine, you will be charged with 82.5% on top of the traffic fine value and 20 euro service. In case it is not pay by the client we will deduct the amount from his credit card.
Miscellaneous Information
Do you offer a ‘meet and greet’ service?
Yes, in some of our airport and train station rental locations.
You must give us at least 24 hours’ notice to organise a ‘meet and greet’ pick up. We may be able to provide the service at shorter notice, but you will need to check with the Reservations team.
Can I pick up the vehicle outside your normal opening hours?
Yes we will be able to offer an out of hour’s pick-up service at this time. the charges for that expetc to be bettwen 10 eur to 35 eur.
Can I smoke in the vehicle?
No, it is against the law to smoke in public places in Albania. The vehicle is considered a public place so you are not allowed to smoke in it. If we believe anyone has smoked in the vehicle during the rental period, a special cleaning charge will apply.
Find out more: see the “Age Information” and “Driving Licence and ID requirements” sections of this document.
Are there any roads or zones where I need to pay a fee before I can enter?
Yes, certain areas, such as North of Albania in highway, have congestion charging zones meaning you need to pay a fee if you wish to drive in certain areas.
Complaints Procedure
Customer Services:
We want you to be happy with your rental but we know that sometimes things go wrong.
Contact Us:
We take customer service seriously and commit to dealing with complaints fairly and thoroughly.
If you want to complain about your rental, our contact details are:
E-mail: info@avis.al or avis@avis.al
Our Response Times:
We aim to resolve general complaints within 1 working days.
Returns
I want to keep the vehicle for longer, what should I do?
If you want to extend the rental please contact us as soon as possible. At the latest, this should be before the end date and time on your rental agreement. Extra days will be charged at ‘pay at location’ prices.
What happens if I don’t extend the rental?
If you fail to extend your rental and are late returning the vehicle, we will charge you for an extra day’s rental plus a late return administration fee for each day or part of a day until the vehicle is returned.
If you fail to extend your rental and are late returning the vehicle, we will on the third day after your agreed return date pre-authorise payment for an additional 5 days’ rental charge on your debit card or, 10 days if you are using a credit card, at “pay at location' prices. If you return the vehicle within those 5 or 10 days (whichever applies), you will only be charged for your actual rental days, plus any other charges you owe us.
If you fail to return your vehicle as agreed, we will also charge you a late return administration fee for each day or part of a day until the vehicle is returned.
The late return administration fee is 18 EUR per day.
Deposit info
Deposit information:
Group A / 300 euro.
Group B / 300 euro.
Group C / 300 euro.
Group D / 300 euro.
Group E / 300 euro
Group F / 500 euro
Group I / 500 euro
Group J / 500 euro
Group G / 700 euro
Group K / 700 euro
Group L / 700 euro
Group H / 700 euro
Group N / 700 euro