Terms And Conditions
Added important information
This document contains the information you – and additional drivers, if you have them – need to know about your rental. You should read this document together with the rental terms and conditions. You can find a sample of the rental terms and conditions by going to avis.com.tn If you received a booking confirmation email it may contain a link to this sample. Please note the sample rental terms and conditions are an indication of the terms of the contract and may not contain the exact terms you will be asked to sign when you pick up the vehicle.
It is important to us that you enjoy your experience with us and have all the information you need. It might take you a little time now but it could save you time later.
Important to know
The company that provides you with a rental vehicle may not be the same one that you made your booking with.
The prices in this document are subject to change – but they’ll give you a good idea of what to expect. For exact prices, please contact the rental location or contact the reservations team. All prices include VAT, where it’s charged.
To make a booking, change a booking or tell us about an issue while you’re renting, contact the rental station or the reservations team:
Email: booking@avis.com.tn / avis@planet.tn
Fill in the online form which can be found at www.avis.com.tnand click on “Contact Us”
Call on +216 71 205 347, from outside the Tunisia+216 71 205 347.
Lines are open 7 am to 10 pm, 7 days a week.
You will find the contact details for the rental station on your rental agreement.
To tell us about an issue after you’ve returned the vehicle, please contact the customer service team:
Email: avis@avis.com.tn / avis@planet.tn
Fill in the online form which can be found at avis.com.tn and click on “Contact Us”
Call on +216 71 205 347, from outside the Tunisia: +216 71 205 347.
Lines are open 8am to 10pm, Monday to Friday.
If you call from a Tunisian landline or mobile, calls are charged at your standard network rate. Calls from outside Tunisia are charged at international rates.
Age information
How old do I need to be to drive a rental vehicle?
To drive our vehicles, you – and all of your drivers - need to be at least 23 years old and have held a full, valid driving licence for at least 3 years at the start of your rental for Car Grp (A/B/C/D/E/G/H) and at least 25 years old and have held a full valid driving licence for at least 5 years at the start of your rental for Car Grp (F/I/J/K/L/M/N/O/P). A higher minimum age limit may apply to certain vehicles.
- How do I know if there are minimum age restrictions on my rental?
When you book, you’ll be told if there are any minimum age restrictions for the vehicle you request. If you’re not sure, please check your booking confirmation email – or call the reservations team.
I’m under 25; do I need to pay a young driver surcharge?
No young driver surcharge to apply.
Are there any maximum age restrictions?
Yes, unfortunately, you will not be able to drive our vehicles if you are over 75 years old.
Payment options
What payment cards do you accept?
We accept:
• American Express(excluding American Express Traveller’s Cheque cards)
• Diners cards
• Visa credit cards
• Visa debit cards
• MasterCard credit cards
• MasterCard debit cards
• Avis-issued charge cards
We don’t accept Visa Electron cards, Maestro cards, debit cards, Cirrus cards, JCB cards, any prepaid cards – even if they carry the Visa or MasterCard logo – or any other cards not listed above.
Can I pay by cash?
Yes, we do accept cash – but we will need to carry out additional identity, security, driving licence and credit checks and will need to see proof of address.
Taking your vehicle outside the country
What countries am I allowed to take the vehicle to?
You are only allowed to use the vehicle in the country of rental. You are not allowed to take it anywhere else.
Can I buy a product to allow me to drive in other countries?
No, regrettably, we do not offer any products which enable you to drive in other countries.
Waiver and protection options
Damage
What products reduce the amount I have to pay if the vehicle is damaged during the rental?
Since you benefit of the additional protection CDW , and in the event of a responsible accident, you only pay the excess amount according to damage assessment, this additional protection does not cover broken windows, tires and accessories, key and vehicle documents, which you pay in addition to the excess in case of damage.
How much is the excess?
This is stated on your rental agreement, and also in your booking confirmation email. You can reduce the excess even further by buying an excess reduction product. This also reduces the administration fee.
How do I get Damage Waiver?
Damage Waiver is provided with the vehicle as standard. it will be stated on your rental agreement and in your booking confirmation email.
Is there an excess reduction product available to reduce my excess further?
Yes, Super Damage Waiver (SCDW)is an excess reduction product which reduces your excess to 50%.
Will I need to pay if the windscreen or any other window is damaged?
Yes, you will pay for any extra damage for windscreen and window
What happens if I damage any optional extras, I rent from you?
If any optional extras are damaged, you have to pay for the cost of replacement, or their estimated repair costs in addition to the rental fee.
Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if damage was caused by – or as a result of:
- *You must drive with caution & in accordance with the highway code & other regulations
*The car should not be used out side the roadways for transportation for a fee or for derive learning
• You should not be driven by anyone under the influence of liquor or narcotics.
Theft
What products reduce the amount I have to pay if the vehicle is lost or stolen during the rental?
You have Theft Protection waiver (TP) and if the vehicle is stolen (and not a parts from the car) the amount you have to pay will be the total excess and vehicle papers and keys if not returned.
You must report the theft to the Police within 24 hours of the theft, return the vehicle keys and papers
Any negligence or violation of the conditions will entail the responsibility of the driver who will pay the total price of the vehicle according to the purchase price.
How much is the excess?
This is stated on your rental agreement, and also in your booking confirmation email.
How do I get Theft Protection waiver?
Theft Protection waiver is provided with the vehicle as standard. it will be stated on your rental agreement and in your booking confirmation email.
What happens if I lose any optional extra I rent from you or if they are stolen?
If any optional extras are lost or stolen, you have to pay for the cost of replacement in addition to the rental fee.
Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if the loss or theft was caused by – or as a result of:
- • Keys being left in the vehicle
• Keys being lost or stolen
• Using the vehicle in breach of the contract
Damage to people and their property
What do I have to pay if I injure someone whilst driving?
Third Party Liability (TPL) cover unlimited is provided with the vehicle as standard. This means that if you have an accident in our vehicle and you injure someone, including any of your passengers, or you damage anything which belongs to them, you will not have to pay any of their costs.You must report the accident to the Police
Third Party Liability does not cover any death or injury suffered by the driver of our vehicle or any damage to personal items in our vehicle.
Are there any times when third party liability cover would not apply?
If the law requires us to provide you with third party liability cover, the minimum cover required by law will still apply but we, or our insurer, may seek to recover our costs from you if the accident was caused by:
- • By you breaking the contract (for example allowing someone we had not approved drive the vehicle of driving whilst under the influence of alcohol, drugs or any other unlawful substance),
• By you breaking the law
• As a result of your negligence or recklessness.
What products cover the passengers inside the vehicle?
Passenger additional Insurance (PAI) covers the passengers inside the car in the event of an accident.
Third party protection products
I have bought a protection product from an external provider, can I use it?
If you decide to buy cover from someone else, you will have to pay our full costs – Find out more: see “What will you pay if I don’t have …”within this section of this document– then you’ll need to make a claim with the external provider to get your money back. It is your responsibility to ensure you understand the terms of any cover you buy from an external provider and for any claim you make. We are unable to help you with your claim.
Can I have a vehicle delivered to me?
Yes, we offer a Delivery Service where we drop the vehicle – and any optional extras you pre-booked – off at a time and place you request. If you want to have the vehicle delivered, you must:
- • Be resident in this country
• Be present at the delivery location during your requested delivery period
• Have with you the items detailed in the section of the booking terms and conditions and rental terms and conditions called ‘What you need to rent the vehicle’.
The fee for this depends on where you’re renting and where the vehicle is being delivered to – but you can expect it to be 45 TND for a maximum of 20 km, you will be charged 1.5 TND for every extra km.
Please give us 24 hours’ notice that you would like us to deliver the vehicle to you. We may be able to deliver it at shorter notice, but you’ll need to check with the rental station or Reservations team.
Can you collect the vehicle?
Yes, we offer a Collection Service where we collect the vehicle – and any optional extras you rented – at a time and place you request. If you want to have the vehicle collected, you must be available to hand the vehicle over.
You will be responsible for the fuel used – at the Pay on Return rates – to return the vehicle to our nearest rental location unless you buy Fuel up Front. Find out more: see the “Fuel Options” section in this document.
The fee for this depends on where you’re renting and where the vehicle is being collected from – but you can expect it to be 45 TND for a maximum of 20 km, you will be charged 1.5 TND for every extra km.
What happens if I’m not there when you come to collect the vehicle?
If the vehicle, keys, any accessories, any vehicle documents and any optional extras aren’t there when we come to collect, you’ll still be charged for the collection. You’ll then need to book a new collection – and pay another collection fee – or bring the vehicle back to the rental location yourself.
Driving licence and ID requirements
Driving Licences
Do I need to bring my driving licence with me?
Yes. All drivers must bring all parts of their valid driving licence with them. They must bring both their driving licence and either an international driving licence or an official English translation, by a notary,of their driving licence if:
- • a driving licence was issued in Europe and you are renting in a country outside Europe
• Or a driving licence was issued in a non-European country, and you are renting outside that country
• Or a driving licence was issued in a non-roman alphabet like Arabic, Greek, Russian, Hebrew or Japanese.
Is there a minimum length I must have held my licence for?
Yes. All drivers must have held their licences for at least 3 years. If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as:
- • Previous driving licences
• Or a letter from their driving licence authority stating that they have held it for this minimum period.
I have unspent convictions on my licence, can I drive?
If any driver has any unspent driving convictions for:
- • careless, reckless or dangerous driving,
• driving or attempting to drive whilst under the influence of drink or drugs,
• using a vehicle uninsured against third party risks
• theft or unauthorised taking of a vehicle
• been disqualified - or
ID requirements
Do I need to bring proof of identification?
Yes, you must bring:
- • the payment card that was used to make your booking. For some vehicles, two payment cards in your name will be required. One of these must be the payment card used to make your booking.
• photo ID featuring a recognisable photo taken in the last 10 years. We will accept your passport or driving licence if it contains a photo, a national identity card or any other form of government-issued identification.
Other requirements
Will I need to give a pre-authorisation or pay a security deposit?
Yes, you must give us a pre-authorisation on your payment card before we release the vehicle to you. A pre-authorisation holds money in your account.
If you wish to pay in cash, we will take a security deposit instead.
What do I need to do to give a pre-authorisation or security deposit?
You’ll need to give us a payment card in your own name that has enough money available on it. Find out more: see the “Payments Options”section in this document.
How much is the pre-authorisation or security deposit?
The amount of the pre-authorisation or security deposit is:
- 4000 TND including taxes for Car Groups A,B,C,D,
- 5000 TND including tax for Car Groups E,G,H
- 8000 TND including taxes for Car Groups F,I,N,O,K,P
- 15000 TND including taxes for Car Groups J,M,L
Should I bring the vehicle back with a full tank of fuel?
Yes. The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up – usually a full tank – as shown on the factory-installed fuel gauge. We recommend you fill up as close to the return location as you can on the return date, and keep the receipt to show us. If you don’t return the vehicle with a full tank – and you can’t show us a receipt for fuel – we will charge you the difference.
How do I calculate the cost of Fuel?
The customer will have the car with a full tank and pay the difference consumed as follows:
Gasoline: 2,800 TND including tax.
Diesel: 3,000 TND including tax.
Miscellaneous information
Can I let anyone else drive?
Yes, but only if we have approved them.
You must not let anyone else drive the vehicle.
We charge a fee for every Additional Driver we allow to drive the vehicle. The price is 12.00 TND including tax per day for the first additional driver and 18 TND including tax per day for the second additional driver. A maximum of two additional drivers is allowed.
All additional drivers must meet our age, driving licence and ID requirements.
Find out more: see the “Age Information» and “Driving Licence and ID requirements” sections of this document.
If any additional driver is outside of our age restrictions, we cannot add the additional Driver in the Rental Agreement. Find out more: see the “Age Information” section of this document.
Do you offer a ‘meet and greet’ service?
Yes,we propose ‘meet and greet’ service “ on Request (Minimum 48 hours notice)
Can I pick up or drop off the vehicle outside your normal opening hours?
Yes, we offer an out of hour’s pick-up service where you can collect or drop off the vehicle and any optional extras outside the rental location’s normal opening hours.
The out of hour’s pick up fee is:
Late delivery or early return fees (Before or after hours - Opening or closure stations)
Airports:
- TUN from (22:00 to 00:00) 80 TND Including Tax and 120 TND including tax after 00:00.
- DJE, NBE, MIR from (20:00 to 00:00) 80TND Including Tax and 120 TND including tax after 00:00.
Downtown stations:
From17:00 to 20:00) 80 TND Including Tax.
EARLY RETURN:
60 TND including Tax.
You must give us at least 24 hours’ notice to organise out of hour’s pick-up. We may be able to provide the service at shorter notice, but you will need to check with the Reservations team.
My rental has a mileage allowance. I have driven more than the allowance, how much will I pay for excess mileage?
Many of our vehicles are provided with unlimited mileage. If a mileage allowance applies, it will be stated on your rental agreement and in your booking confirmation email. If you go over the mileage allowance, the price depends on the vehicle and location .
Can I smoke in the vehicle?
No, it is against the law to smoke in public places in Tunisia. The vehicle is considered a public place so you are not allowed to smoke in it. If we believe anyone has smoked in the vehicle during the rental period, a specialist cleaning charge will apply.
Find out more: see the “Age Information» and “Driving Licence and ID requirements” sections of this document.
Are there any roads or zones where I need to pay a fee before I can enter?
No, there are no roads or zones where you need to pay a fee before you can enter.
I have been caught speeding, and didn’t pay a parking charge, what will I have to pay?
You are responsible for all fines and charges issued as a result of you or your additional drivers using the vehicle. Fines and charges could include:
- • All parking fines or charges
• Toll charges
• Towing charges
• Clamping costs
• Traffic fines or charges
• Speeding fines
• And any other charges or fines
•
We will provide a copy of your passport to the authorities in charge who will take the necessary measures.
I’ve left the interior of the vehicle very dirty and made it smell. Will I be charged to clean it?
Yes, if the interior of the vehicle is especially muddy, dirty, stained or smelly, and our standard cleaning procedure will not fix it, you will be charged a Specialist Cleaning Charge.
Roadside Assistance
What happens if I break down because of a mechanical failure?
All our vehicles are maintained to the manufacturer’s standards, and they’re roadworthy when you pick them up so mechanical failure in our vehicles is rare. So long as you’re using the vehicle in a country we’ve agreed to, we provide roadside assistance or recovery free of charge. You can only use our roadside assistance provider to help you. You’ll find their contact details inside the vehicle.
What happens if I don’t return the incident report form?
If you are involved in an accident, or the vehicle, keys, any accessories, any vehicle documents or any optional extras are damaged, lost or stolen; you must complete and return an incident report form.If you fail to send them to us, we will charge you the total damage caused to the vehicle.
Can I pick up the vehicle from one rental location and return it to another?
Yes, we let you collect the vehicle and any optional extras from one rental location – and return them to another.
How much is the One-Way fee?
The price depends on the rental location. If you want to pick up the vehicle and return it to a different location and the car group selected.
How do I get a One-Way rental?
You can request a one-way rental when you book – or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.
How much will it cost if I did not request a One-Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the ‘pay at location’ prices available on the day you return the vehicle.
I want to keep the vehicle for longer, what should I do?
If you want to extend the rental please contact us as soon as possible. At the latest, this should be before the end date and time on your rental agreement to avoid any police penalty in case of control. You cannot drive with an expired rental agreement - this is strictly prohibited.
Extra days will be charged at ‘pay at location’ prices.
What happens if I don’t extend the rental?
If you fail to extend your rental and are late returning the vehicle, we will charge you for an extra day. You cannot drive with an expired rental agreement - this is strictly prohibited.
The prices we give you for optional extras when you book will generally be the price you will pay. Exchange rates or other reasons beyond our control may alter prices.
Customers with disabilities
I have a disability, do you offer adapted vehicles?
No, regrettably, we do not currently offer specially adapted vehicles at this time.
I have a disability, do you offer hand controls?
No, regrettably, we do not currently offer hand controls or panoramic mirrors at this time.
Popular optional extras to rent
I have small children, do you offer child seats?
Yes, we offer baby and child seats. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos.
How much are your child seats?
The fee for renting a seat is 20 TND a day. If you rent the vehicle for more than 15 days, you’ll only be charged for a maximum of 15 days and get to use the seat for the duration of your rental, up to 28 days
If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between 150 TND and 200 TND on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
I’m not familiar with the area; can I rent a GPS (satellite navigation system)?
Yes, the fee for renting a GPS is 65 TND a day. If you rent the vehicle for more than 14 days, you’ll only be charged for a maximum of 14 days and get to use the GPS for the duration of your rental, up to 28 days.
If the GPS is damaged, lost or stolen, you’ll have to pay for a replacement. This is likely to cost between 1000 TND and 1200 TND on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
Please note: It is against the law in Tunisia to use a GPS that tells you where speed cameras are. If you rent a GPS from us, it won’t give you speed camera information.
Do you offer an audio tour guide service on your GPS?
No, unfortunately we do not offer an audio tour guide service at this time.
I want to be able to access the internet anywhere I go, do you offer a solution?
No, unfortunately we do not offer internet service at this time.
I’m intending to drive along toll roads; do you offer a device to make this quicker and easier for me?
No, unfortunately we do not offer any electronic toll charging devices at this time.
Winter equipment to rent
I’m concerned about the road conditions, do you offer all-weather tyres?
No, unfortunately we do not offer all weather tyres at this time.
I’m going skiing, do you offer snow chains?
No, unfortunately we do not offer snow chains at this time.
I’m have brought my own skis with me, do you rent ski racks?
No, unfortunately we do not offer ski racks at this time.
I’ve left my hands-free kit behind, do you rent them?
No, unfortunately we do not offer hands-free kits at this time.
I’m moving items, do you rent blankets?
No, unfortunately we do not offer blankets at this time.
I’m moving items, do you rent trolleys?
No, unfortunately we do not offer trolleys at this time.
Optional extras available to buy
I’ve left my USB charger behind, do you sell them?
No, unfortunately we do not sell USB chargers at this time.
I’ve left my mobile charger behind, do you sell them?
No, unfortunately we do not sell mobile chargers at this time.
I want to charge my device in the car, do you sell car chargers?
No, unfortunately we do not sell car chargers at this time.
I’ve left my iPhone 5 cable behind, do you sell them?
No, unfortunately we do not sell iPhone 5 cables at this time.