Terms And Conditions
General information
This document contains the information for you and additional drivers. You should read this document together with the rental terms and conditions. You can find a sample of the rental terms and conditions by going to https://www.avisrussia.ru/TermsAndCondition
If you received a booking confirmation email it may contain a link to this sample.
It is important to us that you enjoy your experience with us and have all the information you need. It might take you a little time now but it could save your time later.
Added Important Information
To make a booking, change a booking or tell us about an issue while you’re renting, please, contact our Call-center team:
Email: reservation@avis-rentacar.ru
Tel. num. (inside of Russia): 8 800 250 12 13,
Tel. num. (outside of Russia): +7 812 600 12 13
Call center working hours: 9 a.m. to 9 p. m. (Moscow Time) 7 days a week.
Or you may contact the Rental Station - you will find the contact details for the rental station on your rental agreement.
If you call from Russia on number 8 800 250 12 13, calls are free. Calls from mobiles are charged at your network rate. Calls from outside of Russia on +7 812 600 12 13 are charged at international rates of your own network provider only.
Additional Driver Information
In Russian Federation, the charge for additional driver is 1200 RUB (incl. VAT) per rental. Additional driver age and driving experience requirements are similar as applied for Lessee.
Age Requirements
To drive our vehicles, you – and all of your drivers - need to be at least:
21 years old to rent car groups A, N, B, D, C
23 years to drive groups E, I, F, H
25 years to rent car groups L, G, J, M, P, O
Driver’s License and ID Requirements
All drivers must bring and show valid driving license with them to collect the vehicle.
An International driving permit is also required for driving licenses with a non-roman or non-russian alphabet. International driving permit valid only with national driving license with you during rental.
Valid driving license must prove your previous driving experience with at least:
1 year of driving experience for car groups A, N, B, D, C
3 years of driving experience for car groups E, I, F, H
5 years of driving experience for car groups L, G, J, M, O. P
All drivers must bring and provide valid national passport. Russian citizens
must to provide internal passport of Russian Federation. Non-Russian citizens must provide their passports. (National ID Identity cards are not applicable to conclude a rental agreement)
Payment Options
We accept:
• American Express (excluding American Express Traveller’s Cheque cards)
• Visa credit cards
• MasterCard credit cards
• Avis-issued charge card
• MIR
We do not accept Maestro cards, Visa Electron cards, Cirrus cards, JCB cards, any pre-paid cards – even if they carry the Visa or MasterCard logo – or any other cards not listed above. We don`t accept mobile/digital wallets and virtual cards for deposit (excess) transactions. We don`t accept cash.
Deposit (excess) pre-authorization:
For potential obligation of expenses caused by damages, police fines and others reasons the separate amount will be pre-authorized from your credit card, depending on car group:
9000,00 RUB - for car groups A, B, N, C, D
20000,00 RUB - for car groups E, K
36000,00 RUB - for car groups F, I, H
40000,00 RUB - for car groups L, G, J, M, P, O*
* 2 credit cards needed for deposit, 20000,00 RUB will be pre-authorized on each credit card.
Pre-authorized (blocked) amount will be returned on your credit card in 10 working days from the day of return of the vehicle. Depending on cardholders’ bank processing periods, it could be take up to 30 days.
Credit Card Requirements
Valid credit card must match the following requirements:
- Credit card must belongs to Driver/Lessee and must match the credit card,
as noted in reservation
- Credit card holder name must be noticed on card
- Credit card must expire no earlier than 2 months after rental agreement ends
After Hours Information
For "Out of hours" drop-off service availability, please, contact our Call-center or Rental Station.
Some Rental Stations quipped by drop-off key boxes.
"Out of hours" drop-off service with Rental Agent inspection available upon request with price: 1200,00 RUB (Incl. VAT). Please, contact our Call-center to confirm availability.
Taking Your Vehicle Outside the Country
Prior making reservation, please, contact our Call-center to confirm that crossing state borders are allowed for states in your journey. State border crossing is a subject of AVIS permission.
Please, inform about your plans to cross the state borders at Rental Station as well.
Driver must own International Motor Insurance (Green Card) to drive outside of Russia.
We do not sale International Motor Insurances (Green Cards).
Meet Late Arrival
For Meet Late Arrival service availability, please, contact our Call-center or Rental Station.
Meet Late Arrival service price is 1200,00 RUB (Incl. VAT)
Delivery and Collection
Please, contact our Call-center or Rental Station to confirm Delivery and Collection availability for your reservation.
One-Way Rentals
Based on availability, one-way rentals are allowed between cities within Russian Federation. A one-way fee will apply.
Waiver and Protection Options
What amounts I have to pay if the vehicle is damaged during the rental?
If you rent a car without buying additional excess reduction products (coverages) your responsibility is equal to the amount of deposit (excess) of rented car group for car collision accidents (CDW) or car thefts (TP) with mandatory providing from STSI, MIA, EMERCOM representatives duly executed documents certifying the fact of occurrence of event with characteristics of event insured. It means, that TP and CDW coverages always included in rental prices in Russia, with necessity for providing the documents from legal authorities, stating the accident reasons and details.
How can I reduce my excess and cover potential risks?
At the counter you have a choice to reduce financial risks buying Full Coverage, SCDW or Windscreen protection. Full Coverage will reduce your risks to zero in cases of collision damages, car thefts or tire damages.
Super Collision Damage Waiver will reduce you risks to zero in cases of collision damages only. Windscreen Protection will reduce your responsibility to zero in case of windscreen damages.
All coverage and protection products could be applied only with duly executed documents certifying the fact of occurrence of event with characteristics of event insured.
Deposit (excess) amounts should be pre-authorized regardless of additional coverage and protections chosen.
Additional coverage price-list (incl. VAT).
Special Equipment
All prices incl. VAT.:
If you would like to rent a ski-rack in Sochi district, please, contact our Call-center or Rental Station.
Fuel charges
You will collect a Vehicle with a full tank of gas and you should return it with a full tank of gas or there will be applied a charge for refueling - 55 Rub (incl. VAT) per liter.
Fines
The Lessee agree the duty to compensate the Lessor for administrative fines imposed thereon during the period of possession and use of the Vehicle by the Lessee, as well as to pay to the Lessor for services of administrative fine administration at the rate of 20% of administrative fine.
Miscellaneous Information
Winter package:
In the period from November 1 to March 31, in order to meet Russian weather conditions, as well as to meet the highest standards of safety and comfort, all Avis cars in Russia include the "Winter package" option. "Winter package" includes a complete set of winter tires with spikes, a scraper, a brush, and a special non-freezing fluid in the windshield washer reservoir. The cost of the winter package is 540 rubles for the rental period (incl. VAT).
Rental Agreement extension:
Any extension of rental agreement is possible only in the presence of a client with a vehicle, a signature on a new contract and 100% prepayment.
Responsibility of the lessee for the non-return of the car within the period specified in the contract - 19500,00 rubles (incl. VAT)
An integral part of rental agreement is the Price List stating the amount of compensation to the Lessor for damage to the vehicle. Assessment of damages is carried out on the basis of the Price List in case of detection of damage directly upon return of the vehicle from the rental. If damages are discovered later, in the absence of the Lessee, an authorized service station estimates the damage cost and the Lessee pays the cost of damages based on the repair order.
We note, that all prices and services stated on this document at that web-page are for informational purposes only and under no circumstances is a public offer determined by the provisions of Art. 437 of the Civil Code of the Russian Federation.
General information
This document contains the information for you and additional drivers. You should read this document together with the rental terms and conditions. You can find a sample of the rental terms and conditions by going to https://www.avisrussia.ru/TermsAndCondition
It is important to us that you enjoy your experience with us and have all the information you need. It might take you a little time now but it could save your time later.
Added Important Information
To make a booking, change a booking or tell us about an issue while you’re renting, please, contact our Call-center team:
Email: reservation@avis-rentacar.ru
Tel. num.: 8 800 250 12 13 (toll-free from Russia)
Tel. num.: +7 812 600 12 13 (for international calls)
Call center working hours: 9 a.m. to 9 p. m. (Moscow Time) 7 days a week.
Or you may contact the Rental Station - you will find the contact details of the rental station on your rental agreement.
If you call from Russia on number 8 800 250 12 13, calls are free. Calls from mobiles are charged at your network rate. Calls from outside of Russia on +7 812 600 12 13 are charged at international rates of your own network provider only.
Additional Driver Information
The charge for additional driver is 1200 RUB (incl. VAT) per rental. Additional driver age and driving experience requirements are similar as applied for Lessee.
Age Requirements
To drive our vehicles, you – and all of your drivers - need to be at least:
21 years old to rent car groups A, N, B, D, C
23 years to drive groups E, F, H
25 years to rent car groups G, J, L, M, O, P
Driver’s License and ID Requirements
All drivers must bring and show valid driving license with them to collect the vehicle.
An International driving permit is also required for driving licenses with a non-roman or non-russian alphabet. International driving permit valid only with national driving license with you during rental.
Valid driving license must prove your previous driving experience with at least:
1 year of driving experience for car groups A, N, B, D, C
3 years of driving experience for car groups E, F, H
5 years of driving experience for car groups G, J, L, M, O, P
All drivers must bring and provide valid national passport. Russian citizens must to provide internal passport of Russian Federation. Non-Russian citizens must provide their passports. (National ID Identity cards are not applicable to conclude a rental agreement)
Payment Options
We accept:
• American Express (excluding American Express Traveller’s Cheque cards)
• Visa credit/debit cards
• MasterCard credit/debit cards
• Avis-issued charge card
• MIR
Your credit/debit card must support preauthorization transactions in order to block deposit.
Deposit (excess) pre-authorization:
For potential obligation of expenses caused by damages, police fines and others reasons the separate amount will be pre-authorized from your credit card, depending on car group:
9000,00 RUB - for car groups A, B, N, C, D
20000,00 RUB - for car groups E
36000,00 RUB - for car groups F, H
40000,00 RUB - for car groups G, J, L, M, O, P*
* 2 credit cards needed for deposit, 20000,00 RUB will be pre-authorized on each credit card.
Pre-authorized amount will be unblocked in 10 working days from the day of return of the vehicle. Depending on cardholder's’ bank processing periods, it could be take up to 30 days.
Credit Card Requirements
Valid credit card must match the following requirements:
- Credit card must belongs to Driver/Lessee and must match the credit card, as noted in reservation
- Credit card holder name must be noticed on card
- Credit card must expire no earlier than 2 months after rental agreement ends
After Hours Information
For "Out of hours" drop-off service availability, please, contact our Call-center or rental station.
Some rental stations equipped with drop-off key boxes.
"Out of hours" drop-off service with Rental Agent inspection available upon request with price: 1200,00 RUB (Incl. VAT). Please, contact our Call-center to confirm availability.
Taking Your Vehicle Outside the Country
Prior making reservation, please, contact our Call-center to confirm that crossing state borders are allowed for states in your journey. Crossing of the state borders on AVIS vehicles is a subject of AVIS permission.
Please, inform about your plans to cross the state borders at Rental Station as well.
Driver must own International Motor Insurance (Green Card) to drive outside of Russia.
We do not sale International Motor Insurances (Green Cards).
Meet Late Arrival
For Meet Late Arrival service availability, please, contact our Call-center or Rental Station.
Meet Late Arrival service price is 1200,00 RUB (Incl. VAT)
Delivery and Collection
Please, contact our Call-center or Rental Station to confirm Delivery and Collection availability for your reservation.
One-Way Rentals
Based on availability, one-way rentals are allowed between cities within Russian Federation. A one-way fee will apply.
Waiver and Protection Options
What amounts I have to pay if the vehicle is damaged during the rental?
If you rent a car without buying additional excess reduction products (coverages) your responsibility is equal to the amount of deposit (excess) of rented car group for car collision accidents (CDW) or car thefts (TP) with mandatory providing from STSI, MIA, EMERCOM representatives duly executed documents certifying the fact of occurrence of event with characteristics of event insured. It means, that TP and CDW coverages always included in rental prices in Russia, with necessity for providing the documents from legal authorities, stating the accident reasons and details.
How can I reduce my excess and cover potential risks?
At the counter you have a choice to reduce financial risks buying Full Coverage, SCDW or Windscreen protection. Full Coverage will reduce your risks to zero in cases of collision damages, car thefts and broken windows.
Super Collision Damage Waiver will reduce you risks to zero in cases of collision damages only. Windscreen Protection will reduce your responsibility to zero in case of windscreen damages.
All coverage and protection products applied only with duly executed documents certifying the fact of occurrence of event with characteristics of event insured.
Deposit (excess) amounts will be be pre-authorized regardless of additional coverage and protections chosen.
Additional coverages price-list (incl. VAT).
Full coverage package:
570,00 RUB per day (max. 8550,00 RUB) for car groups A, B, C, D, N
1290,00 RUB per day (max. 19350,00 RUB) for car groups E, F, L
1980,00 RUB per day (max. 29700,00 RUB) for car groups G, H, J, M, P, O
SCDW:
240,00 RUB per day (max. 3600,00 RUB) for car groups A, B, C, D, N
540,00 RUB per day (max. 8100,00 RUB) for car groups E, F, L
750,00 RUB per day (max. 11250,00 RUB) for car groups G, H, J, M, P, O
Windscreen Protection:
90,00 RUB per day (max. 1350,00 RUB) for car groups A, B, C, D, N
210,00 RUB per day (max. 3150,00 RUB) for car groups E, F, L
480,00 RUB per day (max. 7200,00 RUB) for car groups G, H, J, M, P, O
Special Equipment
All prices incl. VAT.:
WFI Mobile Wi-Fi - 240 RUB per day (max. 3600,00 RUB)
GPS navigation - 240 RUB per day (max. 3600,00 RUB)
CSS Child Safety Seat - 1200,00 RUB per rental
CBS Child Booster Seat - 650,00 RUB per rental
BSS Baby Safety Seat - 1200,00 RUB per rental
If you would like to rent a Ski Rack in Sochi or in Novosibirsk, please, contact our Call-center.
Fuel charges
You will collect a Vehicle with a full tank of gas and you should return it with a full tank of gas or there will be applied a charge for refueling - 60 Rub (incl. VAT) per liter. For Fuel-up-Front service option, please, contact our rental station.
Fines
The Lessee agree the duty to compensate the Lessor for administrative fines full amount imposed thereon during the period of possession and use of the Vehicle by the Lessee.
Miscellaneous Information
Winter package:
In the period from November 1 to March 31, in order to meet Russian weather conditions, as well as to meet the highest standards of safety and comfort, all Avis cars in Russia include the "Winter package" option. "Winter package" includes a complete set of winter tires with spikes, a scraper, a brush, and a special non-freezing fluid in the windshield washer reservoir. The cost of the winter package is 350 rubles for the rental period (incl. VAT).
Rental Agreement extension:
Any extension of rental agreement is possible only in the presence of a client with a vehicle, a signature on a new contract and 100% prepayment, if others not approved with AVIS Russia.
Responsibility of the lessee for the non-return of the car within the period specified in the contract - 19500,00 rubles (incl. VAT)
An integral part of rental agreement is the Price List stating the amount of compensation to the Lessor for damage to the vehicle. Assessment of damages is carried out on the basis of the Price List in case of detection of damage directly upon return of the vehicle from the rental. If damages are discovered later, in the absence of the Lessee, an authorized service station estimates the damage cost and the Lessee pays the cost of damages based on the repair order.
We note, that all prices and services stated on this document at that web-page are for informational purposes only and under no circumstances is a public offer determined by the provisions of Art. 437 of the Civil Code of the Russian Federation.