Terms and Conditions | |
General informationCAR HIRE LOCATIONS AND CONTACTS Tallinn Airport office Address: Lennujaama Tee 12, Tallinn, Estonia Tallinn Port delivery (Meet & greet*) Address: Lootsi 13, Tallinn, Estonia Tartu Airport (Meet & greet*) Address: Lennu 44, 67107 Tartumaa Customer service and general inquiries: Reservations: Added Important InformationPremium location surcharge 11% of rental is applied on Tallinn Airport and Harbour stations. Winterzation surcharge from 1st of November till 15th of April is applied of 3,60€ per day. All car groups are fitted with winter tyres during that period. Additional Driver InformationAdditional driver can be added when picking up the car for 7€ per driver per day (Maximum 10 day chrage). Only You or an Authorized Driver can drive the Vehicle. Age RequirementsMinimum age to hire a car is 21 years, except: Car group A,B – minimum age 19 years Car group J,L,N,O,P, M – minimum age 25 years Young driver surcharge of 10€ per day will be applied to driver and additional drivers under age of 25 years (max 10 days charge) Drivers License and ID RequirementsInternational driver’s licence is required for licences in non-Latin alphabet and for countries that have not joined the convention on road traffic at Vienna on 8 November 1968. Renter or driver must have held driver’s licence for a minimum of one year for all car groups. In addition to driver’s license customer has to be able to provide additional identification document (such as passport, ID-card). Chinese, Taiwan and Hong Kong driver’s licence are not valid in Estonia. Payment OptionsFollowing credit cards are accepted: American Express, Visa, Mastercard and AVIS Charge cards. Debit cards are not accepted. Fixed value vouchers must be supported by an acceptable credit card. For car group L, J, N and M the customer must have 2 credit cards in their name, from different service providers. Renter or driver must have held driver’s licence for a minimum of one year for all car groups. In addition to driver’s license customer has to be able to provide additional identification document (such as passport, ID-card) Cancellations and No Show Charges"Depending on when you cancel your booking, you may be charged either a cancellation fee or a non-cancellation fee. The fee is calculated taking into account the type of booking, the amount of notice you have given and the location where you would have picked up your vehicle Before midnight on day of booking: "Pay now" booking: No fee for cancellation, we will give you a full refund "Pay at location" booking: No fee At least 3 complete days before pick-up "Pay now" booking: The lower of (i) the full amount you paid us, or (ii) 50€ "Pay at location" booking: No fee Less than 3 complete days before pick-up "Pay now"" booking: The lower of (i) the full amount you paid us, or (ii) 3 days’ worth of your booking "Pay at location" booking: No fee On day of pick-up, or if you do not cancel and fail to show-up "Pay now" booking: No refund. We will retain the full amount "Pay at location" booking: 65€ Taking Your Vehicle Outside the CountryCross boarder rentals outside from Baltics (Estonia, Latvia, Lithuania) is not allowed. Driving the vehicle outside of the Baltic States is available on a request basis only. We do not permit our vehicles to travel to the following counties: Belarus, Ukraine, Russia and Commonwealth of Independent States CIS. Cross Border charge of €0.19 per kilometer is applied for driving outside of The Baltic States Meet Late ArrivalCar hire locations in Estonia are opened from Mon-Sun between 8:30-18:00. Service hours are from 07:00-02:00 and we offer out of hours service. Between 18:15-08:15 meet late arrival/out of hours service fee of 40€ applies. If meet late arrival/out of hours service is needed, please add following mandatory details to Your booking: • Credit card number • Driver’s license number • Arrival flight number • Postal address • Phone number Delivery and CollectionIn cities: Tallinn,Tartu Delivery and collection to and from hotels and addresses between 09:00-17:00 is available for a charge of 40€. Outside of hours mentioned above additional 40€ will be applied for meet late arrival/out of hours service. When delivery and/or collection service is required, please add following mandatory details to Your booking: • Delivery address/ hotel name • Credit card number • Postal address • Driver’s license number • Phone number Vehicle delivery and collection service outside of above mentioned cities can be ordered only on request basis. One Way RentalsYou have a possibility to hire a car from one of our locations in Baltics and return it to another location within Baltics. One Way fee will be included in the rate at time of booking. One Way fees are following: One way fees within Estonia: Tallinn – Tartu / Tartu – Tallinn; 100€ One way fees to Lativa: Tallinn – Riga; 170€ One way fees to Lithuania: Tallinn – Vilnius/Kaunas/Klaipeda/Palanga; 270€ Waiver and Protection OptionsCollision Damage Waiver – CDW Collision damage waiver coverage reduces all Your financial liability for damage caused to the vehicle (excluding tyres) from the full value of the vehicle to the value of excess: Additional coverages can be purchased at the time of pick-up of the vehicle at the counter. Traffic insurance is included in all prices and offers protections in the event of a traffic accident caused by the fault of the lessee to third parties, including passengers, in accordance with the law. Special EquipmentGPS navigation; 12€ per day, max charge of 10 days (120€) WiFi device; 7€ per day, max charge of 10 days (70€) Child safety seat (CSS); 7€ per day, max charge of 10 days (70€) Child booster seat (CBS); 7€ per day, max charge of 10 days (70€) Baby safety seat (BBS); 7€ per day, max charge of 10 days (70€) Fuel chargesAll hired cars are given to the customer with a full tank of fuel. In case of returning the car without a full tank of fuel refuelling will be charged for 2,9€ per litre. Fuel up front service (prepaid fuel) can be purchased at the counter with regular fuel station prices. Fines65€ No show fee will be applied in case of not arriving to the vehicle delivery (applicable when delivery or collection service is requested) 25€ For leaving the car in Tallinn Airport general car park. (when returning the car please follow the signs and instructions and leave the car to dedicated rent-a-car parking lot) 35€ Traffic and parking fine handling fee. While driving in Estonia drivers must follow all local traffic and parking rules. In case of traffic violation Ideal renter will receive a request from the Police and will provide all the information about the driver. 35€ Vehicle damage handling fee. Damage handling fee is to be applied per each case of road accident. 200€ Dry cleaning fee will be applied in case of smoking or severely dirty vehicle interior. It is strongly prohibited to smoke in Ideal renter’s vehicles. 416€ For missing car keys or registration documents Miscellaneous Information24h roadside assistance / technical breakdowns Avis offers 24h roadside assistance service. In case of breakdown or other technical questions please call to +372 663 0880 At the beginning of the rental a pre-authorization/security deposit will be taken from your credit card and the amount will be set based on the following: |