Terms and Conditions

General information General information
Added Important Information Added Important Information
Additional Driver Information Additional Driver Information
Age Requirements Age Requirements
Drivers License and ID Requirements Drivers License and ID Requirements
Payment Options Payment Options
Cancellations and No Show Charges Cancellations and No Show Charges
Taking Your Vehicle Outside the Country Taking Your Vehicle Outside the Country
Meet Late Arrival Meet Late Arrival
Delivery and Collection Delivery and Collection
One Way Rentals One Way Rentals
Waiver and Protection Options Waiver and Protection Options
Special Equipment Special Equipment
Fuel charges Fuel charges
Fines Fines
Miscellaneous Information Miscellaneous Information

    General information



    CAR HIRE LOCATIONS AND CONTACTS

    Tallinn Airport office

    Address: Lennujaama Tee 12, Tallinn, Estonia
    E-mail: rent@avis.ee
    Phone nr: +372 605 8222
    Service hours: Mon-Sun 07:00-02:00 / Office open from 8:30-18:00 and from 18:15-08:15 out of hours service fee applies

    Tallinn Port delivery (Meet & greet*)

    Address: Lootsi 13, Tallinn, Estonia
    E-mail: rent@avis.ee
    Phone nr: +372 605 8222
    Service hours: Mon-Sun 09:00-17:00
    *Delivery and/or collection fee applies. This is not a stationary office and Avis representative will deliver the vehicle and meet the customer

    Tartu Airport (Meet & greet*)

    Address: Lennu 44, 67107 Tartumaa
    E-mail: rent@avis.ee
    Phone nr: +372 744 0360
    Service hours: Mon-Fri 07:00-02:00 / Office open from 8:30-18:00 and from 18:15-08:15 out of hours service fee applies
    *This is not a stationary office and Avis representative will deliver the vehicle and meet the customer

    Customer service and general inquiries:

    Reservations:
    E-mail: rent@avis.ee
    Phone nr: +372 6 671 515
    Lines are open: Mon-Fri 08:30-17:00
    24h helpline: +372 6 058 222
    Customerservice:
    E-mail: customerservice@avis.ee
    Phone nr: +372 6 630 833
    Lines are open: E-R 08:30-17:00



    Added Important Information



    Premium location surcharge 11% of rental is applied on Tallinn Airport and Harbour stations.
    Winterzation surcharge from 1st of November till 15th of April is applied of 3,60€ per day. All car groups are fitted with winter tyres during that period.


    Additional Driver Information



    Additional driver can be added when picking up the car for 7€ per driver per day (Maximum 10 day chrage).
    Only You or an Authorized Driver can drive the Vehicle.


    Age Requirements



    Minimum age to hire a car is 21 years, except:
    Car group A,B – minimum age 19 years
    Car group J,L,N,O,P, M – minimum age 25 years
    Young driver surcharge of 10€ per day will be applied to driver and additional drivers under age of 25 years (max 10 days charge)


    Drivers License and ID Requirements



    International driver’s licence is required for licences in non-Latin alphabet and for countries that have not joined the convention on road traffic at Vienna on 8 November 1968.
    Renter or driver must have held driver’s licence for a minimum of one year for all car groups. In addition to driver’s license customer has to be able to provide additional identification document (such as passport, ID-card). Chinese, Taiwan and Hong Kong driver’s licence are not valid in Estonia.


    Payment Options



    Following credit cards are accepted: American Express, Visa, Mastercard and AVIS Charge cards.
    Debit cards are not accepted.
    Fixed value vouchers must be supported by an acceptable credit card.
    For car group L, J, N and M the customer must have 2 credit cards in their name, from different service providers.

    Renter or driver must have held driver’s licence for a minimum of one year for all car groups. In addition to driver’s license customer has to be able to provide additional identification document (such as passport, ID-card)


    Cancellations and No Show Charges



    "Depending on when you cancel your booking, you may be charged either a cancellation fee or a non-cancellation fee. The fee is calculated taking into account the type of booking, the amount of notice you have given and the location where you would have picked up your vehicle

    Before midnight on day of booking:
    "Pay now" booking: No fee for cancellation, we will give you a full refund
    "Pay at location" booking: No fee
    At least 3 complete days before pick-up
    "Pay now" booking: The lower of (i) the full amount you paid us, or (ii) 50€
    "Pay at location" booking: No fee
    Less than 3 complete days before pick-up
    "Pay now"" booking: The lower of (i) the full amount you paid us, or (ii) 3 days’ worth of your booking
    "Pay at location" booking: No fee
    On day of pick-up, or if you do not cancel and fail to show-up
    "Pay now" booking: No refund. We will retain the full amount
    "Pay at location" booking: 65€


    Taking Your Vehicle Outside the Country



    Cross boarder rentals outside from Baltics (Estonia, Latvia, Lithuania) is not allowed.

    Driving the vehicle outside of the Baltic States is available on a request basis only. We do not permit our vehicles to travel to the following counties: Belarus, Ukraine, Russia and Commonwealth of Independent States CIS. Cross Border charge of €0.19 per kilometer is applied for driving outside of The Baltic States



    Meet Late Arrival



    Car hire locations in Estonia are opened from Mon-Sun between 8:30-18:00. Service hours are from 07:00-02:00 and we offer out of hours service. Between 18:15-08:15 meet late arrival/out of hours service fee of 40€ applies.

    If meet late arrival/out of hours service is needed, please add following mandatory details to Your booking:
    • Credit card number
    • Driver’s license number
    • Arrival flight number
    • Postal address
    • Phone number


    Delivery and Collection



    In cities: Tallinn,Tartu
    Delivery and collection to and from hotels and addresses between 09:00-17:00 is available for a charge of 40€. Outside of hours mentioned above additional 40€ will be applied for meet late arrival/out of hours service.

    When delivery and/or collection service is required, please add following mandatory details to Your booking:
    • Delivery address/ hotel name
    • Credit card number
    • Postal address
    • Driver’s license number
    • Phone number
    Vehicle delivery and collection service outside of above mentioned cities can be ordered only on request basis.


    One Way Rentals



    You have a possibility to hire a car from one of our locations in Baltics and return it to another location within Baltics. One Way fee will be included in the rate at time of booking. One Way fees are following:
    One way fees within Estonia:
    Tallinn – Tartu / Tartu – Tallinn; 100€
    One way fees to Lativa:
    Tallinn – Riga; 170€
    One way fees to Lithuania:
    Tallinn – Vilnius/Kaunas/Klaipeda/Palanga; 270€


    Waiver and Protection Options



    Collision Damage Waiver – CDW

    Collision damage waiver coverage reduces all Your financial liability for damage caused to the vehicle (excluding tyres) from the full value of the vehicle to the value of excess:
    Groups B/C/D/E/F – 1000€
    Groups H/I/K – 1500€
    Groups G/J/L/N/M/O – 2000€

    Theft Protection – TP
    Theft protection coverage reduces all your financial liability in case of theft from the full value of the vehicle to the value of excess:
    Groups A/B/C/D/E – 700€
    Groups F/H/I/K/M – 900€
    Groups G/J/L/N/O/P – 1200€

    Additional coverages can be purchased at the time of pick-up of the vehicle at the counter.
    Super Collision Damage Waiver (SCDW) reduces all Your financial liability in case of damages of theft to 0€ (except tyres, windows and damages caused to the bottom of car). Avis reserves the right to make a pre-authorization equal to the excess adding 30% if customer does not require Super collision damage waiver. Complete protection package can be bought at the counter at the time of pick up.

    Traffic insurance is included in all prices and offers protections in the event of a traffic accident caused by the fault of the lessee to third parties, including passengers, in accordance with the law.



    Special Equipment



    GPS navigation; 12€ per day, max charge of 10 days (120€)
    WiFi device; 7€ per day, max charge of 10 days (70€)
    Child safety seat (CSS); 7€ per day, max charge of 10 days (70€)
    Child booster seat (CBS); 7€ per day, max charge of 10 days (70€)
    Baby safety seat (BBS); 7€ per day, max charge of 10 days (70€)


    Fuel charges



    All hired cars are given to the customer with a full tank of fuel. In case of returning the car without a full tank of fuel refuelling will be charged for 2,9€ per litre.
    Fuel up front service (prepaid fuel) can be purchased at the counter with regular fuel station prices.


    Fines



    65€ No show fee will be applied in case of not arriving to the vehicle delivery (applicable when delivery or collection service is requested)
    25€ For leaving the car in Tallinn Airport general car park. (when returning the car please follow the signs and instructions and leave the car to dedicated rent-a-car parking lot)
    35€ Traffic and parking fine handling fee. While driving in Estonia drivers must follow all local traffic and parking rules. In case of traffic violation Ideal renter will receive a request from the Police and will provide all the information about the driver.
    35€ Vehicle damage handling fee. Damage handling fee is to be applied per each case of road accident.
    200€ Dry cleaning fee will be applied in case of smoking or severely dirty vehicle interior. It is strongly prohibited to smoke in Ideal renter’s vehicles.
    416€ For missing car keys or registration documents


    Miscellaneous Information



    24h roadside assistance / technical breakdowns

    Avis offers 24h roadside assistance service. In case of breakdown or other technical questions please call to +372 663 0880

    Pre-authorization

    At the beginning of the rental a pre-authorization/security deposit will be taken from your credit card and the amount will be set based on the following:
    • Estimated price of total rental together with additional services requested
    • Type of coverages purchased and the excess amount
    • Prepaid fuel service
    • Fixed value voucher will reduce the amount correspondingly based on the prepaid amount on voucher