Accident and Breakdown


What if I break down or need help on the road?

Renting in the UK

Avis provides free 24 hour Roadside Assistance in case of emergency, breakdown or accident involving your Avis rental car anywhere in the UK. Just call the free phone number provided on your rental document: 0800 200 888.

Renting outside of the UK

Please check with the staff at the rental location to confirm what breakdown or accident assistance is available. Avis provides free 24 hour Roadside Assistance in case of breakdown or accident involving your Avis rental car anywhere and this service is usually included in your rental.

What if I have an accident?

If you are involved in an accident, you should do the following:

  • Call the Avis Roadside Assistance number (0800 200 888 in the UK), if necessary;
  • Immediately contact the police in case of third party liability and the emergency services in case anyone is injured
  • Do not leave the vehicle without making sure it is safe.
  • Write down names and addresses of all people involved and any witnesses. Never admit liability.
  • Fill in the accident form included in your rental papers (under no circumstances should you have the car repaired without prior and formal approval of Avis)


Avis Roadside Safety Net (RSN)

Get all the benefits of stress-free motoring when you add Roadside Safety Net to your rental.

In addition to the standard breakdown assistance included in your rental, you will also receive support for common problems like flat batteries and locked-in keys. You won't even have to worry about call-out charges.

What services does it include?
  • Tyre assistance - We'll replace a flat or damaged tyre with the spare or provide a tow to the nearest service facility (replacement tyre costs are an additional charge unless you have also purchased a package with zero excess)
  • Flat battery - If your vehicle experiences battery failure, we will provide a jump start
  • Lock out service - We'll help you gain entry when keys are locked inside the vehicle
  • Fuel delivery - If you run out of fuel, we will deliver fuel to your location to get you on your way*

*Charges may apply.

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