Damages and Breakdown

What if I break down or need help outside office hours? What if I break down or need help outside office hours?
What happens if the car gets damaged? What happens if the car gets damaged?


What if I break down or need help outside office hours?


Avis provides free 24 hour Roadside Assistance in case of emergency, breakdown or accident involving your Avis rental car anywhere in the UK. Just call the freephone number provided on your rental document: 0800 200 888.

If renting outside of the UK, please check with the staff at the rental location to confirm what breakdown or accident assistance is available.




What happens if the car gets damaged?


Exisitng damage should be indicated on your rental agreement. However, please check over the car yourself when you first collect it. If you notice anything at all, please tell the rental agent who will record it on the Rental Agreement.

The rental agent will inspect the car when you return it. If any damage has occurred during rental you will have to pay the cost of repair up to the replacement value of the car, unless you are covered for Collision Damage Waiver, in which case you will only have to pay an excess.

Click here for further details of Collision Damage Waiver.

If the car is returned out of station's opening hours, you will remain responsible for the condition of the vehicle until it can be inspected by a member of Avis' staff.


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