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1. Booking Terms and Conditions
1.1 This Agreement does not constitute a contract for the supply of vehicle rental services. The Rental Services (the "Rental Services") will be supplied under a separate rental agreement to be entered into with the member of the Avis Rent A Car System who provides the vehicle ("the Local Supplier") and you will be required to enter into this unless you are already an Avis Preferred customer when you pick up your vehicle. You will also be subject to standard Avis conditions as to eligibility to rent including (but not limited to) the possession of a valid driver's license, the satisfaction of minimum age requirements and arrangements regarding payment of rental charges (including pre-authorised charges and credit checks where applicable) that Avis or the Local Supplier requires. You must fulfil all rental qualifications and requirements at the time of pick-up; it will not be sufficient for you to meet them at the time of reservation. For full details, call the Avis Call Centre or go to our website.
1.2 For Pay Now bookings you are entering into this Agreement with Avis Finance Company Limited (“AFC”) (see Terms & Conditions for Pay Now set out below).
1.3 For Pay Later bookings you are entering into this Agreement with the Local Supplier (see Terms & Conditions for Pay Later set out below).
2. Terms and Conditions for Pay Now Bookings
2.0. The bank card used for the prepayment reservation must be presented at check-out for all rentals that have been prepaid either online or via telesales.
- The name on the card used for the pre-paid reservation must match the renter. The names must match.
- The payment card used on the reservation must be presented at the time of rental and match the available payment card information in the reservation.
2.1. By ticking the accept button within the booking process you are entering into, and are bound by the terms and conditions of, only this Agreement with AFC. By entering into this Agreement, you are agreeing to purchase a face value voucher ("voucher") from AFC for the amount of the rate quoted by AFC. AFC will issue the voucher and send it to you by email and will book the Rental Services. You may exchange the voucher for the Rental Services with the Local Supplier where you pick up your vehicle on presentation of the voucher.
2.2. You must pay the quoted charges relating to the voucher which on redemption entitles you to the rental services in full at the time you make your booking on the website. The charges will be deducted from your credit, charge or debit card at the time of booking. The voucher will not be issued until payment has been made in full. By entering into this Agreement you expressly authorise AFC to debit your credit, charge or debit card the amount as shown on your voucher and the additional charges (if any) referred to in this Agreement.
2.3. The voucher you have purchased may be exchanged for the rental, inclusive of VAT, of the selected vehicle for the dates you have booked, along with the items specified as being included in the price when you make your booking at the rates quoted to you by us. You can view these items by following the "Your quote includes" link from the "Offer" page.
2.4. All other optional equipment and services (eg special equipment, additional drivers, optional insurances, fuel, additional days) will incur additional charges, which you must pay directly to the Local Supplier either when you pick up or return your vehicle. Additional charges may also be made by the Local Supplier when you pick up your vehicle if you are under the age of 25 (Young Driver Surcharge).
2.5 If you cancel your booking on the same day the reservation is made, no cancellation fee will be applied.
2.6 If you cancel your booking up to 3 days prior to collection you will receive a full refund less £40 / €50 (£80 for vehicles from the Avis Prestige Fleet) which will be applied by way of compensation to AFC.
2.7 If you cancel your reservation within 3 days prior to the rental date and time shown in your booking, a fixed compensation amount, similar to the average 3 day rental amount will be applied. If you have rented for less than 3 days , the full amount of the voucher will be kept as compensation.
2.8 If you do not collect your vehicle and do not cancel, there is no refund and the full amount of the voucher will be kept as compensation.
2.9 In order to obtain a refund of the amount you have paid for your voucher (where applicable) you must write to the following address requesting the money be refunded.
Avis Belgium s.a/n.v
Customer Service department
Rue Colonel Bourgstraat 122/7
1140 Brussels
3. Changing Pay Now Bookings
3.1 Subject to availability and the restrictions in clause 3.2 below, you can change your booking up to 24 hours prior to picking up your vehicle via this website or at any time up until the time of the rental by calling the Avis Call Centre on 08445 818 181. Subject to the conditions set out below, you can use your voucher as payment for these alternative services.
3.2 Changes to your booking are subject to the following restrictions:
a) If you change a booking and the charges for the Rental Services are greater than the face value of your voucher, you will be charged the difference at Avis' then-current rates and the additional amount (including any additional taxes) will be payable at the time of modification.
b) If the cost of the changed booking is less than the cost of the face value of the voucher, NO REFUND will be made
4. General
4.1 Nothing in these Terms and Conditions reduces your statutory rights relating to a refund.
4.2 Avis Finance Company Ltd ("AFC") or the Local Supplier as appropriate will be responsible for direct losses suffered by you as a result of AFC or the Local Supplier breaching this Agreement where such losses are a foreseeable consequence of the breach in the circumstances of the case. Losses will be foreseeable where they are in AFC or the Local Supplier's and your contemplation at the time the booking is made. AFC or the Local Supplier is not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by AFC or the Local Supplier and you (such as loss of profits or loss of opportunity). |