Booking query Query/Complaint resolution - Post Rental Wizard Enquiry Preferred Amendments Job Opportunities Other Useful Numbers
If you have any queries relating to Avis car rental please use the following contact numbers.
Alternatively, you may find the answer to your query with our FAQs.
If you wish to make a booking by telephone or are experiencing problems booking online please call our International Reservations Centre on 0844 581 0147.
In the event you have an issue with your rental vehicle that was not resolved prior to your returning it, our Customer Service Department will deal with your query/complaint. (excluding issues relating to vehicle damage in the UK)
For any other queries regarding future bookings please call our Call Centre on 0844 581 0147
Customer Service - contact details
Telephone: 0870 6086363
Fax: 0208 561 2604
Email: customer.service@avis.co.uk
Letter: Customer Services
Avis Rent a Car Ltd
Trident House
Station Road
Hayes
Middlesex
UB3 4DJ
Response Times
Your query/complaint will be answered by one of our customer service agents and if it cannot be resolved immediately we aim to contact you within
5 working days, for UK rentals
15 working days, for foreign rentals *
22 working days for issues with damage charges on foreign rentals *
*Where investigation with the foreign country is necessary
BVRLA
In the unlikely event that you remain unhappy with the outcome of your query/complaint you may refer it to the BVRLA, for arbitration. This service is available and binding in relation to UK rentals. The BVRLA are usually happy to comment on the resolution offered on foreign rentals and although these comments are not binding upon Avis, we are usually guided by their recommendation.
www.bvrla.co.uk
Damage to rental vehicle in the UK
For queries/complaints about charges for damage to rental vehicles within the UK, please contact :
Avis Rent A Car
WNS Assistance
Freepost NAT3781
Ipswich
IP1 1ZZ
Phone: 0870 040 2815
Fax: 0870 040 2940
Email avis@claimsolver.com
If you have any queries regarding your wizard card/membership please call 0208 268 5800.
If you wish to make changes to your Preferred details then please do so in writing to:
Database Department
Avis Rent A Car Ltd
Trident House
Station Road
Hayes
Middlesex
UB3 4DJ
Alternatively, fax the amendments to 0208 268 5966.
If you wish to enquire about job opportunities with Avis please email us at info@aviscareers.co.uk. Alternatively visit www.aviscareers.co.uk
You're entitled to free 24 hour Roadside Assistance whenever you rent a car from Avis. If you experience a problem during your rental please call free on 0800 200 888.
Call RAC Traffic Information on 1740 on your mobile telephone to access the latest traffic and travel information. Premium call rates apply.
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